Fire & Security Service Engineer

Marlowe Fire & Security Group Talent Acquisition; Walsall; On-site; GBP 55,000; Full time

Benefits offered by this job

OTE – £55,000 inclusive of salary and bonuses

Company van with fully fitted vaults

Pension scheme

Employee recognition scheme

Paid holidays plus additional holidays for years of service

Job summary

A leading provider of fire safety solutions is looking for a passionate Fire & Security Service Engineer to help maintain safety systems across the UK. You will contribute to a positive team environment, ensuring world-class service to customers while leveraging your technical expertise in Fire and Security systems. A competitive OTE of £55,000 along with comprehensive training and benefits await you.

Qualifications

• Good all-round knowledge of Fire and Security Systems is required.
• Experience of front-line customer contact preferred.
• Ability to deliver exceptional customer service.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls as per customer requirements.
• Maintain effective communication with customers during site visits.

Skills

Technical background in the electrical/electronic industry

Knowledge of Fire and Security Systems

Customer service skills

Organisational skills

Professional demeanor

Tools

Gent

Notifier

Galaxy

Hikvision

Paxton

Job description

Fire & Security Service Engineer – Birmingham

Join Marlowe Fire & Security, where innovation meets dedication. We are on the lookout for a passionate and experienced Fire & Security Engineer to work on our renowned client’s sites across the UK.

Company Overview

As one of the fastest‑growing companies in the industry, we pride ourselves on delivering excellence – from design to long‑term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. You will enjoy a vibrant company culture, career progression opportunities and a comprehensive benefits package.

Role Overview

Engineers maintain Fire and Security systems in line with current standards and customer requirements. They contribute to the team, strive to deliver world‑class customer service and are rewarded for doing so.

Responsibilities

• Maintain Fire & Security Systems in your assigned area
• Respond to service calls on all types of systems in line with current standards and customer requirements
• Plan and respond to routine and re‑active call visits in your area
• Maintain effective communication with customers when planning site visits
• Maintain your stock levels with support from the Stores team
• Attend training sessions, engineering team meetings and identify personal training and development needs

Systems

• Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec
• Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
• CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
• Access Control: Paxton, PAC, Salto

Requirements

• Technical background in the electrical/electronic industry
• Good all‑round knowledge of Fire and Security Systems
• Experience of front‑line customer contact preferred
• Excellent organisational skills
• A professional and presentable demeanor, always
• Ability to deliver exceptional customer service

Benefits

• OTE – £55,000 inclusive of basic salary, overtime, on‑call, travel time and Engineer commission scheme
• Company van with fully fitted van vaults
• Full use of our Academy training and external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid holidays plus Bank Holidays
• Additional day holiday each full year of completed service (up to 25 days)
• Mental Health & Well‑being scheme
• Development and progression opportunities
• 4‑day induction upon start providing full introduction to the company, training, assessments, portal access, issue of vehicle & equipment

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, your application cannot be considered.