Fire & Security Service Engineer

Marlowe Fire & Security Group Talent Acquisition; Birmingham; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

OTE - £55,000 inclusive of all earning components

Company Van

Training opportunities

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Holidays

Mental Health & Well-being scheme

Job summary

A leading fire and security solution provider in Birmingham is seeking experienced Fire & Security Service Engineers to maintain systems and provide excellent customer service. The role requires technical knowledge and offers a competitive salary with various benefits, including a company van and training opportunities.

Qualifications

• Experience with Fire and Security Systems preferred.
• Front-line customer contact experience is a plus.
• Excellent organizational and communication skills are essential.

Responsibilities

• Maintain Fire and Security Systems in your assigned area.
• Respond to service calls on Fire and Security systems.
• Communicate effectively with customers when planning site visits.

Skills

Technical background in the electrical/electronic industry

Knowledge of Fire and Security Systems

Customer service skills

Organizational skills

Professional demeanor

Exceptional customer service

Tools

Gent

Notifier

Galaxy

Hikvision

Job description

Fire & Security Service Engineer

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client’s sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest‑growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long‑term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
• Plan and respond to routine and re‑active call visits in your area
• Maintain effective communication with customers when planning site visits
• Maintain your stock levels with support from the Stores team
• Attend training sessions as and when required
• Attend Engineering team meetings as and when required
• Identify any personal training and development needs to help you provide the best possible customer service

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC, Salto

Requirements

• A technical background in the electrical / electronic industry
• Good all‑round knowledge of Fire and Security Systems
• Experience of front‑line customer contact preferred
• Excellent organisational skills
• A professional and presentable demeanour, always
• An ability to deliver exceptional customer service

Benefits

• OTE - £55,000 inclusive of basic salary, overtime, on‑call, travel time, and Engineer commission scheme
• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well‑being scheme
• Development & Progression opportunities
• 4‑Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

We’re big enough to deliver results but small enough to genuinely care.

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.