Fire & Security Service Engineer

Marlowe Fire and Security Group; Colchester; On-site; GBP 52,000 - 58,000; Full time

Benefits offered by this job

Company Vehicle & Fuel Card

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Referrals Scheme (up to £1,000)

Job summary

Marlowe Fire & Security Group is seeking a Fire & Security Service Engineer to service client sites across the UK, including Cambridge, Colchester, Chelmsford and Stevenage.

You will maintain Fire & Security Systems, respond to service calls, and plan visits with a focus on customer service and compliance. Training and progression opportunities are provided in a supportive environment.

Qualifications

• Background in electrical/electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• Professional and presentable demeanor.
• Ability to deliver exceptional customer service.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems.
• Plan and respond to routine and reactive call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Skills

Electrical/electronic

Fire & Security systems

Customer contact

Organisational skills

Professional demeanor

Customer service

Job description

Fire & Security Service Engineer - Cambridge/Colchester/Chelmsford/Stevenage Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineer to work on our renowned client's sites across the UK. Why Marlowe Fire & Security? As one of the fastest-growing companies in the industry, we pride ourselves in our ability to deliver excellence-from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

• Maintain Fire & Security Systems in your assigned area
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
• Plan and respond to routine and reactive call visits in your area
• Maintain effective communication with customers when planning site visits
• Maintain your stock levels with support from the Stores team
• Attend training sessions as and when required
• Attend Engineering team meetings as and when required
• Identify any personal training and development needs to help you provide the best possible customer service

What We're Seeking

• A technical background in the electrical/electronic industry
• Good all-round knowledge of Fire and Security Systems
• Experience of front-line customer contact preferred
• Excellent organisational skills
• A professional and presentable demeanor, always
• An ability to deliver exceptional customer service

Benefits

• OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme
• Company Vehicle & Fuel Card
• Company Tablet and Mobile Phone
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Mental Health & Well-being scheme
• Access to continued training at the Marlowe Academy
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.

Seniority level Associate Employment type Full-time Job function Industries IT Services and IT Consulting