Fire & Security Service Engineer

Banham Security; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

A leading security solutions provider in the UK seeks an experienced Fire and Security Service Engineer to ensure optimal operation of customer security systems. The ideal candidate will have over 5 years of experience in servicing various intruder alarm systems and strong problem-solving skills. This role offers a competitive salary of £38-46K PA, OTE of up to £50K PA, and a great range of benefits including training, private medical cover, and generous annual leave.

Benefits

33 days Annual Leave

Sick Pay increasing with service

Subsidised Private Medical Cover

Annual season ticket loan

Cycle to work scheme

Recruitment referral bonus scheme

Personal Accident Insurance Scheme

Auto-enrolment into pension scheme

Training and development opportunities

Up to 50% off products

Employee recognition rewards

Charity events support

Qualifications

• Minimum of 5 years experience in the security industry.
• Strong troubleshooting and problem-solving abilities.
• Ability to work at height.

Responsibilities

• Conduct scheduled maintenance on intruder alarm systems.
• Provide technical support to customers both on-site and remotely.
• Maintain accurate records of service activities.

Skills

Servicing intruder alarm systems

Problem-solving

Knowledge of regulatory standards

Diagnosing technical issues

Implementing system upgrades

Monitoring alarm signals

Education

Established experience as a Security Service Engineer

Tools

Intruder alarm equipment

CCTV systems

Fire alarm equipment

Access control systems

Job description

Join London's leading and most prestigious Security company as a Fire and Security Service Engineer. Steeped in history, innovation and excellence, Banham is seeking a highly skilled, experienced and dedicated Fire and Security engineer to join our established aftercare service team.

This is a field engineering role to respond to both pre-arranged and emergency response calls. As a highly skilled and dedicated Security System Service Engineer you will be responsible for providing exceptional service and support to ensure the ongoing functionality and reliability of our customers' security systems.

This role requires strong technical expertise of various intruder alarm systems, alongside working in the "field" combined with excellent problem-solving abilities, and a commitment to delivering superior customer service.

This is a fantastic opportunity to join an established team who are integral to supporting our purpose at Banham which is "to make people feel safe and secure".

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

We are keen to connect with engineers that have a passion for what you do, a drive to go above and beyond, and able to deliver excellent customer service putting the customer at the forefront of everything you do. Combined with a Minimum of 5 years experience working as a Security Service Engineer with various security systems.

What are your Key strengths:

• Proficiency in servicing and maintaining intruder alarm systems whilst also having some knowledge of broader electronic security systems: CCTV, entry and access control systems and fire alarms. (Experience in the wider product range would be an advantage but not essential as training will be provided).
• Evidence Problem-Solving: Strong trouble shooting and problem-solving abilities, with a methodical approach to diagnosing and resolving technical issues.
• Knowledge of regulatory standards.
• Able to diagnose and resolve technical issues with security systems, including identifying faults, conducting repairs, and restoring functionality in a timely manner
• Can recommend and implement system upgrades and enhancements to improve performance, reliability, and security in accordance with client requirements.
• Monitor alarm signals and alerts from customer sites, investigate any triggered alarms, and take appropriate action to address potential security threats.

What does your typical day look like?

• Conducting scheduled maintenance visits to inspect and service intruder alarm systems, including testing sensors, control panels, and communication devices.
• Provide technical support and assistance to customers via phone, email, or on-site visits, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Maintain accurate records of all service activities, including maintenance visits, repairs, upgrades, and customer interactions, utilising company software and databases.

Role Requirements:

Established experience as a Security Service Engineer, with knowledge of Intruder Alarm equipment, CCTV, Fire Alarm equipment and Access Control.

You must hold a UK driving licence with no more than 6 points.

Be able to work 1 in every 6 weekends - day time hours. (Paid Standby and commission on call outs).

Pass an enhanced DBS to facilitate working in Schools and sites that support vulnerable people.

Able to work at height.

What will you get in return?

You will be entitled to a highly competitive salary of £38-46K PA (dependent on Experience) with OTE of up to £50K PA and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (up to the value of £2k)
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has raised to make a difference for patients across the UK and the world for The Royal Marsden.