Fire & Security Scheduler & Service Coordinator

Marble Talent Group Ltd; Coalville; On-site; GBP 27,000 - 36,000; Full time

Job summary

Marble Talent Group Ltd is seeking an experienced Scheduler / Service Coordinator for our growing Fire & Security team in Coalville. The role focuses on scheduling engineers for reactive, PPM and installation works, while managing diaries and coordinating with customers for updates.

You will prioritise emergencies, monitor SLAs and KPIs, and work alongside Service Managers to ensure smooth operations. Strong organisational and communication skills and experience with scheduling/CRM tools are

Qualifications

• Previous experience in scheduling, planning or service coordination.
• Experience coordinating field-based engineers preferred.
• Strong organisational and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Confident using Microsoft Office and scheduling/CRM systems.
• Fire & Security, Engineering or FM experience would be advantageous.

Responsibilities

• Schedule engineers for reactive, PPM and installation works.
• Manage engineer diaries and workloads.
• Liaise with customers to arrange appointments and provide updates.
• Prioritise emergency and reactive call-outs.
• Monitor jobs against SLAs and KPIs.
• Coordinate follow-on and remedial works.
• Keep job records and systems up to date.
• Work closely with engineers, customers and Service Managers.
• Deal with scheduling issues and changes throughout the day.

Skills

Scheduling experience

Organisational skills

Communication skills

Microsoft Office

CRM systems

Job description

Marble Talent Group Ltd is seeking an experienced Scheduler / Service Coordinator for our growing Fire & Security team in Coalville. The role focuses on scheduling engineers for reactive, PPM and installation works, while managing diaries and coordinating with customers for updates.

You will prioritise emergencies, monitor SLAs and KPIs, and work alongside Service Managers to ensure smooth operations. Strong organisational and communication skills and experience with scheduling/CRM tools are