Fire & Security Service Scheduler

Confidential; Coalville; On-site; GBP 26,000 - 34,000; Full time

Job summary

Confidential in Coalville is seeking an experienced Scheduler / Service Coordinator to join our growing Fire & Security team. You will coordinate engineers, schedule reactive and planned maintenance, and ensure customers receive a high level of service.

Responsibilities include managing engineer diaries, liaising with customers, prioritising emergency call-outs, monitoring SLAs and KPIs, and keeping job records up to date while working closely with engineers, customers and Service Managers.

Qualifications

• Experience in scheduling, planning or service coordination.
• Experience coordinating field-based engineers preferred.
• Strong organisational and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Confident using Microsoft Office and scheduling/CRM systems.
• Fire & Security, Engineering or FM experience would be advantageous.

Responsibilities

• Schedule engineers for reactive, PPM and installation works.
• Manage engineer diaries and workloads.
• Liaise with customers to arrange appointments and provide updates.
• Prioritise emergency and reactive call-outs.
• Monitor jobs against SLAs and KPIs.
• Coordinate follow-on and remedial works.
• Keep job records and systems up to date.
• Work closely with engineers, customers and Service Managers.
• Deal with scheduling issues and changes throughout the day.

Skills

Scheduling

Planning

Communication skills

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Confidential in Coalville is seeking an experienced Scheduler / Service Coordinator to join our growing Fire & Security team. You will coordinate engineers, schedule reactive and planned maintenance, and ensure customers receive a high level of service.

Responsibilities include managing engineer diaries, liaising with customers, prioritising emergency call-outs, monitoring SLAs and KPIs, and keeping job records up to date while working closely with engineers, customers and Service Managers.