Fire & Security Customer Support Specialist

Churches Fire & Security; Sheffield; Híbrido; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Churches Fire & Security Ltd in Dinnington is seeking a Customer Service Advisor to handle inquiries by phone and email in a fast-paced environment, delivering prompt, first-contact solutions and maintaining accurate records.

You will liaise with engineers and other teams, stay updated on products, policies and regulations, and strive to deliver outstanding customer experiences every time. This is a full-time, permanent role with a competitive salary.

Formación

• Previous customer service experience preferred.
• Good communication skills and clear written/verbal delivery.
• Ability to work in a fast-paced environment and handle multiple inquiries.
• Adequate IT literacy and data recording ability.

Responsabilidades

• Respond to customer inquiries via phone and email in a fast-paced environment
• Resolve queries efficiently, aiming for a first-contact solution
• Maintain accurate records and document all interactions
• Collaborate with other teams to resolve issues quickly
• Liaise with engineers where necessary
• Stay up to date with products, policies, and regulations
• Deliver outstanding customer experiences every time

Conocimientos

Customer service

Phone & email

First-contact resolution

Record keeping

Cross-functional

Product knowledge

Descripción del empleo

Churches Fire & Security Ltd in Dinnington is seeking a Customer Service Advisor to handle inquiries by phone and email in a fast-paced environment, delivering prompt, first-contact solutions and maintaining accurate records.

You will liaise with engineers and other teams, stay updated on products, policies and regulations, and strive to deliver outstanding customer experiences every time. This is a full-time, permanent role with a competitive salary.