Technical Support & Solutions Advisor - Fire Safety

Fireco Ltd; Southwick; On-site; GBP 22,000 - 28,000; Full time

Job summary

Fireco Ltd in the United Kingdom is seeking a Customer Support professional to troubleshoot technical issues with our fire safety products and systems. You will help installers, engineers and end users diagnose faults over the phone and deliver an outstanding customer experience.

You will be comfortable speaking to customers on the phone and replying to emails, with a willingness to learn and adapt. Hardware/system support experience is advantageous and sales support experience is a plus.

Qualifications

• Several years of experience in a customer service environment.
• Great team player with willingness to learn and a flexible approach.
• Comfortable speaking to customers on the phone and responding to emails.
• Experience in a customer support role involving hardware and systems is advantageous, as is sales support experience.

Responsibilities

• Diagnose issues for customers, installers, engineers and end users over the phone.
• Troubleshoot and resolve faults with our fire safety products and systems.
• Deliver an outstanding customer experience with responsive follow-up and clear communication.
• Learn and develop product knowledge to provide accurate technical guidance.

Job description

Fireco Ltd in the United Kingdom is seeking a Customer Support professional to troubleshoot technical issues with our fire safety products and systems. You will help installers, engineers and end users diagnose faults over the phone and deliver an outstanding customer experience.

You will be comfortable speaking to customers on the phone and replying to emails, with a willingness to learn and adapt. Hardware/system support experience is advantageous and sales support experience is a plus.