Service Engineer

Nortec Fire Ltd; England; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Flexible hours

Overtime paid at premium rate

Job summary

Nortec Fire Ltd is seeking a Service Engineer to cover North East England and North Yorkshire. You will install, maintain and service fire alarm systems in commercial premises, and support design/commissioning based on experience.

Role involves servicing addressable/conventional systems, emergency lighting, and issuing compliant reports. You’ll work in a team but also autonomously; training and industry certifications are encouraged and supported.

Qualifications

• Minimum 2 years in the fire safety industry with DBS clearance and ECS card.
• Experience with Gent and Advanced products and BS standards.
• FIA/BAFE/NVQ3 qualifications expected and demonstrated on tasks.

Responsibilities

• Install, service and maintain addressable and conventional fire alarm systems.
• Install and service emergency lighting and extinguishing equipment.
• Perform weekly/monthly testing and diagnose faults on site.
• Document paperwork and ensure client compliance with fire safety standards.
• Advise customers to reassure them about fire safety.

Skills

Fire safety experience

Customer service

IT literacy

Team player

Organised/administrative

Self-sufficient

Education

FIA

BAFE

NVQ Level 3

Tools

Asset management software

Job description

We have an opportunity to work with us as a Service Engineer to predominantly cover the North East England & North Yorkshire.

We are highly customer-focused which is at the very core of the business. We deliver an exceptional and professional service to businesses in need of fire safety services, which is why we are BAFE registered and proud members of FIA and UKFA. We have high levels of compliance and health and safety which is why we have CHAS Elite status and Safe Contractor accreditations. We have slick processes with state-of-the-art software which significantly reduces time on the paperwork. Full training will be provided and your opinions matter on how we develop more efficient ways of working.

We have seen significant growth and business success, and you will be part of what drives the business forward so there will be commission available on new business. We provide continual training, support, and access to a broad mix of working environments. We support clients within various sectors including care homes, hospital and healthcare, education, warehouses, commercial buildings, etc.

We have a supportive culture, are values-led, and encourage a healthy work-life balance, so will support your circumstances as best we can. That means we can be flexible in the hours you work, and when your holidays are taken, and when you can undertake out-of-hours calls or weekend working.

We are an equal opportunities employer and do not discriminate against anyone regardless of any protected characteristics under the Equality Act.

Required skills and experience:

• Minimum of 2 years fire safety industry experience, DBS clearance (we can arrange), ECS card, full clean driving licence
• Strong knowledge of the main manufacturer’s products and systems (in particular Gent and Advanced) is required as well as experience of operating to British Standards at all times, preferably within a BAFE Registered company
• Qualifications including FIA, BAFE, NVQ level 3 would all be expected and demonstrated on every task
• Proven ability to deliver high customer service standards is fundamental as is working within a close-knit team
• Strong IT literacy to manage tasks within an app-based system as well as preparing compliance certificates and service reports
• Well organised and thorough; used to working with asset management software and streamlined documentation/processes
• Able to work efficiently and effectively on your own, as well as with others in the team, including supporting apprentices to develop their knowledge and skills.

About the role:

Installing, maintaining, and servicing fire alarm equipment within commercial premises such as retail businesses, hospital and healthcare, and commercial/corporate environments as well as supporting the design and commissioning of systems depending on your experience and expertise

• Servicing, fault-finding, and maintaining addressable and conventional fire alarm systems and other equipment
• Installing, maintaining and servicing emergency lighting, and extinguishing equipment with efficiency and being responsive to any issues raised during the visits
• Undertaking weekly and monthly testing routines with troubleshooting to ensure systems are fully operational
• Completing and documenting paperwork and ensuring clients are compliant with fire safety standards and practices
• Offering advice and guidance to our customers so they are reassured about their fire safety

Package:

• Permanent role in a growing business
• Competitive salary, depending on experience
• 37.5-hour week – Monday to Friday
• Overtime paid at premium rate
• Continuous development and training support
• Company vehicle
• No overnight stays