Customer Service Advisor -Dinnington Sheffield

Churches Fire & Security; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Churches Fire & Security Ltd in Dinnington is seeking a Customer Service Advisor to handle inquiries by phone and email in a fast-paced environment, delivering prompt, first-contact solutions and maintaining accurate records.

You will liaise with engineers and other teams, stay updated on products, policies and regulations, and strive to deliver outstanding customer experiences every time. This is a full-time, permanent role with a competitive salary.

Qualifications

• Previous customer service experience preferred.
• Good communication skills and clear written/verbal delivery.
• Ability to work in a fast-paced environment and handle multiple inquiries.
• Adequate IT literacy and data recording ability.

Responsibilities

• Respond to customer inquiries via phone and email in a fast-paced environment
• Resolve queries efficiently, aiming for a first-contact solution
• Maintain accurate records and document all interactions
• Collaborate with other teams to resolve issues quickly
• Liaise with engineers where necessary
• Stay up to date with products, policies, and regulations
• Deliver outstanding customer experiences every time

Skills

Customer service

Phone & email

First-contact resolution

Record keeping

Cross-functional

Product knowledge

Job description

Customer Service Advisor
Dinnington
Full Time | Permanent
Competitive salary

Churches Fire & Security Ltd isa highly recognised, industry leading Fire & Security business and is growing rapidly. Churches Fire & Security has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a customer service advisor

Customer Service Advisor’s role:

• Respond to customer inquiries via phone and email in afast-paced environment
• Resolve queries efficiently, aiming for afirst-contact solution
• Maintainaccurate recordsand document all interactions
• Collaborate with other teams to resolve issues quickly
• Liaise with engineers where necessary
• Stay up to date withproducts, policies, and regulations
• Deliveroutstanding customer experiencesevery time

Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.