Fire Alarm Service Engineer

Complii; Colchester; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Tablet

Laptop

Pension

Birthday off

Training & progression plan

Job summary

Alpha Fire Alarms, part of Complii, is seeking a Fire Alarm Service Engineer to join the Southeast/London area on a mobile/onsite basis, supporting the delivery of vital life safety service.

This role focuses on servicing, inspection, and maintenance of fire alarm systems across a range of sites, ensuring full compliance with relevant standards and delivering high-quality, reliable service.

Qualifications

• Experience with conventional and analogue addressable fire alarm systems.
• Knowledge of BS 5839-1 & 6 standards and fire alarm software tools.
• Willingness to travel across sites; CSCS/ECS card preferred.

Responsibilities

• Carry out service inspections, maintenance, and repairs on fire alarm and life safety systems to high standards within timescales.
• Diagnose faults, report deviations to management, and ensure systems are compliant and operational.
• Complete documentation including site paperwork, expenses, and timesheets using relevant software.
• Promote health and safety and maintain strong client relationships with broad product knowledge.

Skills

Fault finding

Customer service

Communication

On-site mobility

Education

CSCS / ECS card

Full UK driving licence

Tools

Morley

Kentec

Advanced

Notifier

Gent

Job description

At Alpha Fire Alarms, part of Complii, we’re recruiting a Fire Alarm Service Engineer to join us in the Southeast / London area on a mobile/onsite basis, supporting the delivery of a vital life safety service.

This role focuses on the servicing, inspection, and maintenance of fire alarm systems across a range of sites, ensuring full compliance with relevant standards and delivering high-quality, reliable service. The position suits a technically strong engineer with excellent fault-finding ability, strong communication skills, and a customer-focused approach.

What you receive for joining us:

We offer a competitive salary of £28,000 to £42,000 per annum (dependent on experience), alongside 25 days holiday plus Bank Holidays and your birthday off. You’ll also benefit from a company pension, company vehicle, fuel card, mobile phone, tablet, and laptop, plus access to a full training and personal progression plan. Overtime opportunities are widely available, and you’ll be working within a supportive and ambitious organisation committed to growth and development.

Here’s a look at some of the things you’ll be doing:

• Carrying out service inspections, maintenance, and remedial repairs on fire alarm and life safety systems in line with company procedures and industry standards, ensuring all work is completed to a high standard within agreed timescales
• Diagnosing faults, resolving issues efficiently, reporting deviations to supervisors or management, and ensuring systems are fully compliant and operating correctly
• Completing accurate and timely documentation, including site paperwork, reports, expenses, and timesheets, while using laptops and fire system software to support service delivery
• Promoting and maintaining a strong health and safety culture while delivering excellent customer service, maintaining strong client relationships, and demonstrating broad industry knowledge of products, standards, and systems

Can you show experience in some of these areas?

• Experience with conventional and analogue addressable fire alarm systems, air sampling systems (e.g. Vesda / Wagner), and gas suppression systems
• Strong understanding of BS 5839-1 & 6 standards and fire alarm software (Morley, Kentec, Advanced, Notifier, Gent)
• Full UK driving licence and willingness to work across multiple sites and stay away when required, with the ability to follow RAMS and work on retail and commercial premises
• Relevant industry experience (1–3 years minimum), with CSCS / ECS card (FIA desirable), strong organisational skills, ability to take responsibility, remain calm under pressure, multi-task, plan and prioritise, and demonstrate excellent face-to-face customer interaction

Introducing our organisation:

Alpha Fire Alarms, part of Complii, is a fast-growing and forward-thinking organisation committed to delivering high-quality fire protection and compliance services. We pride ourselves on our technical expertise, customer focus, and commitment to safety, working closely with clients across a range of sectors to ensure full compliance and peace of mind.

Hours

40hrs

Contract type

Permanent

Location

Colchester

Complii is a UK-based provider of integrated safety and regulatory compliance services, specialising in electrical, fire, and water safety.