Senior Service Commissioning Engineer

Complii; Walsall; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Bonus

Company vehicle

Tools

Laptop

Phone

25 days holiday plus bank holidays

Your birthday off

Company pension

Training and development opportunities

Job summary

Fire Safe Services, part of Complii, is seeking a Senior Commissioning Engineer to service, maintain, fault-find and repair addressable and conventional fire alarm systems across sites in the West Midlands. You will lead on-site, mentoring junior engineers and supporting 24/7 service commitments.

You will also take part in the on-call rota, travel to surrounding areas as needed, and ensure all work complies with BS 5839 and life safety integration requirements.

Qualifications

• At least 5 years' experience servicing, fault-finding, repairing, and commissioning addressable and conventional fire alarm systems.
• FIA Units 1–5 (or equivalent) with strong technical problem-solving skills and mentoring ability.
• Experience with integrated life safety systems and commissioning software is advantageous.
• Full UK driving licence and willingness to travel across Midlands; safety qualifications are advantageous.

Responsibilities

• Carry out planned and reactive maintenance, fault diagnosis, repairs, full system testing, and compliance documentation on fire alarm systems.
• Respond to emergency call-outs as part of the on-call rota while maintaining high customer service standards.
• Provide technical leadership on site by mentoring junior engineers and supporting system upgrades and audits.
• Liaise with clients, site managers, and contractors to ensure work complies with fire safety legislation and company procedures.

Skills

On-site leadership

Troubleshooting

Mentoring juniors

Customer service

Education

FIA Units 1–5 (or equivalent)

Full UK driving licence

Tools

Gent

Notifier

Advanced

Kentec

Apollo

Hochiki

Job description

At Fire Safe Services, we’re recruiting a Senior Commissioning Engineer to join our growing team. This role covers the servicing, maintenance, fault-finding, and repair of addressable and conventional fire alarm systems across a wide range of sites. You’ll act as a senior technical point of contact on site, providing leadership and mentoring junior engineers while delivering exceptional customer service. You’ll also take part in the out-of-hours on-call rota, supporting our 24/7 service commitments. The role is primarily based across the West Midlands, with occasional travel to surrounding areas.

What you receive for joining us:

We’re looking to offer a competitive salary depending on experience + overtime and call-out payments where applicable. In addition, we offer a bonus, a company vehicle, tools, laptop, phone, 25 days holiday plus bank holidays, your birthday off, company pension, and ongoing training and development opportunities to support your technical growth and career progression.

Here’s a look at some of the things you’ll be doing:

• Carry out planned and reactive maintenance, servicing, fault diagnosis, repairs, full system testing, and cause & effect verification on addressable and conventional fire alarm systems, ensuring compliance with BS 5839 and integration with life safety systems including sprinklers, emergency lighting, and access control
• Respond to emergency call-outs as part of the on-call rota, delivering effective fault resolution while maintaining excellent customer service and accurately completing service reports, commissioning certificates, and compliance documentation
• Provide technical leadership on site by mentoring junior engineers, promoting best practice, supporting system upgrades, remedial works, audits, quotations, and ensuring work is completed safely and to the highest standards
• Liaise with clients, site managers, and contractors to manage service expectations, resolve technical issues, and ensure all work complies with fire safety legislation, health & safety requirements, and company procedures

Can you show experience in some of these areas:

• At least 5 years' experience servicing, fault-finding, repairing, and commissioning addressable and conventional fire alarm systems, with strong knowledge of BS 5839, cause & effect programming, loop testing, panel configuration, and leading systems such as Gent, Notifier, Advanced, Kentec, Apollo, and Hochiki
• FIA Units 1–5 (or equivalent) with strong technical problem-solving skills, the ability to work independently on complex or high-profile sites, and confidence mentoring junior engineers while representing the company professionally
• Experience working with integrated life safety systems such as fire suppression, emergency lighting, access control, or BMS, together with manufacturer training and knowledge of commissioning software and laptop diagnostics would be advantageous
• Full UK driving licence required with flexibility to travel across the Midlands and surrounding areas, willingness to participate in the on-call rota, and ECS, CSCS, IPAF, PASMA, SSSTS, or similar health & safety qualifications considered advantageous

Introducing our organisation:

Fire Safe Services is proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and vertical transportation divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to lead one of our most strategically important divisions, shape the future of our Active Fire business, and play a key role in the continued growth and success of the Group.

Complii is a UK-based provider of integrated safety and regulatory compliance services, specialising in electrical, fire, and water safety.