Fintech Operations Associate (Payments & Compliance)

Bondsmith; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Bondsmith, a London-based fintech, is seeking an Operations Associate to help manage savings platform operations across partner banks and products, ensuring smooth day-to-day processing and compliance.

You will handle data entry with meticulous attention, support reporting, and collaborate with Compliance, Engineering, and other teams to improve workflows while maintaining risk controls.

Qualifications

• Strong attention to detail and high accuracy in data entry and record-keeping.
• Excellent communication and cross-functional collaboration with clients.
• Desirable: Prior experience in operations, payments, or back-office functions within a regulated financial services or fintech environment.
• Desirable: Good understanding of how payments, reconciliations, and client money safeguarding work.
• Desirable: Familiarity with regulatory frameworks, including FCA e-money and CASS rules.
• Desirable: Proficiency in tools like Excel, Jira; experience with SQL or other data tools.

Responsibilities

• Manage core operational processes, including order processing, payment flows, reconciliations, operational queries and account maintenance.
• Manage order and payment processing for deposits, withdrawals, and account transfers—ensuring accuracy, timeliness, and regulatory compliance
• Assisting with internal and external reporting, including regulatory reports, management information, and operational performance tracking
• Collaborating with Compliance, Engineering and other teams to resolve issues and continuously improve our operational workflows.
• Assisting with onboarding of partner banks and new financial products.
• Assisting with the management of queries from our partner banks and distributors, and ensuring queries are answered promptly and efficiently
• Continuously identifying opportunities to streamline and automate operational workflows and supporting the implementation and optimisation of operational systems, tools, and automation, whilst maintaining control and oversight standards
• Maintaining accurate records and contributing to audits and internal reviews.
• Identifying, escalating and remediating operational risks or incidents in a timely manner

Skills

Attention to detail

Communication skills

Payments experience

Regulatory knowledge

Excel

Jira

SQL

Tools

Excel

Jira

SQL

Job description

Bondsmith, a London-based fintech, is seeking an Operations Associate to help manage savings platform operations across partner banks and products, ensuring smooth day-to-day processing and compliance.

You will handle data entry with meticulous attention, support reporting, and collaborate with Compliance, Engineering, and other teams to improve workflows while maintaining risk controls.