FinTech End-User IT Support Engineer

Michael Page (UK); City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading quantitative investment company is seeking a skilled IT Support Specialist to provide high-quality technical support across various platforms, including Windows and macOS. The ideal candidate will have over 2 years' experience in the financial services industry, a Bachelor's degree in computer science or a related field, and strong troubleshooting skills. The role includes user onboarding, managing account administration, and providing support for AV systems. A competitive salary and comprehensive benefits package will be offered.

Benefits

Competitive Salary

Permanent position

Comprehensive benefits package

Qualifications

• 2+ years of IT support experience in the financial services industry.
• Experience supporting enterprise desktop environments.
• Knowledge of identity and access management systems.

Responsibilities

• Deliver high-quality technical support to users across platforms.
• Troubleshooting and resolution of hardware and software issues.
• Manage user onboarding/offboarding and account administration.

Skills

Troubleshooting skills

Communication skills

Prioritization skills

AV setups knowledge

Attention to detail

Education

Bachelor's degree in computer science or related field

Tools

Windows 11

Office 365

Intune

IT Service Management (ITSM)

Microsoft 365

Zoom

Job description

A leading quantitative investment company is seeking a skilled IT Support Specialist to provide high-quality technical support across various platforms, including Windows and macOS. The ideal candidate will have over 2 years' experience in the financial services industry, a Bachelor's degree in computer science or a related field, and strong troubleshooting skills. The role includes user onboarding, managing account administration, and providing support for AV systems. A competitive salary and comprehensive benefits package will be offered.