Financial Support Advisor

Bromsgrove and Redditch Councils; Redditch; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

pension

25 days leave plus bank holidays (pro‑

Flexible working

Employee Assistance Programme

Employee benefits platform with high‑街

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking a Financial Support Advisor to deliver telephone-based support and advice to customers, with potential future face-to-face delivery. The role includes processing Housing Benefits, Council Tax Reduction and Essential Living Fund claims.

Applicants should have GCSEs (Maths and English) or equivalent experience in Benefits, and be comfortable using ICT systems.

Qualifications

• Educated to GCSE level (4-9) or equivalent, including Maths and English, or demonstrable work-related experience in Benefits (Housing Benefit & Council Tax Reduction Scheme).
• Experience of using a variety of ICT systems and a willingness to develop new and innovative working practices.

Responsibilities

• Provide accurate and appropriate advice and support to customers in response to their queries.
• Ensure excellent customer care throughout the service.
• Gather and enter information onto relevant systems to assess claims and requests for support in line with policies and guidance.
• Encourage take up of benefit and other support.
• Help customers access the support they need to meet their needs.

Skills

Customer focused

ICT systems

Education

GCSE level incl. Maths & English

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Redditch Borough Council and Bromsgrove District Council are looking to fill one post in their busy shared service Financial Support Team

The role is to provide support and advice, and identify opportunities, to help customers improve their financial independence. This is currently undertaken over the telephone although there maybe a future requirement to deliver this support face to face.

The post will also include some low level processing of Housing Benefits, Council Tax Support, and Essential Living Fund Support claims

Key Requirements

• To provide accurate and appropriate advice and support to customers in response to their queries.
• To ensure the provision of excellent customer care throughout the service.
• To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance.
• To ensure that take up of benefit and other support is encouraged.
• To support the strategic purpose to help customers become financially independent by understanding and assess customer needs.
• To help customers to access the support they need to meet their needs.

Skills & experience

We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Closing date for completed applications: 22 November 2026 (Midnight)

Interviews will be held week commencing 30 November 2026

Attached documents

Financial Support Advisor JD and PS 2022.docx