Finance Professional

Colbern Limited; Cambridgeshire and Peterborough; Hybrid; GBP 19,000 - 26,000; Part time

Job summary

Colbern Limited is recruiting a Debt Recovery Officer to join our client’s Income and Debt Recovery team in Cambridge. The role is contract-based with hybrid working: 4 days at home and some days in the office at New Shire Hall, Cambridge, Monday to Friday 9am-5pm, for six months.

You will provide customer-focused support, handle debt recovery processes, coordinate with stakeholders, and help achieve timely payment of outstanding debts in line with procedures and regulatory requirements.

Qualifications

• NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience gained in a similar or related service working
• Experience of transactional processing and knowledge / understanding of debt recovery processes
• Experience of working independently scheduling and prioritising own work to meet service requirements
• Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills
• Experience of working in a customer focused role in a fast-paced environment
• Excellent IT skills with good knowledge of office applications
• Ability to work with internal and external stakeholders to support the delivery of the Income and Debt Recovery service in line with the annual service plan
• Knowledge of Agresso ERP Systems
• Awareness of Social Care charging and financial assessment processes.
• Broad knowledge of relevant Legislation, Data Protection, Customer Care Guidance and Good Practice relating to debt recovery.
• Ability to communicate effectively both verbally and in writing to achieve desired outcomes and be able to influence and negotiate when advising and supporting customers/users
• Ability to manage own personal workload and for the prioritisation of that workload

Responsibilities

• To provide an effective, customer focused support service to users of the Income and Debt Recovery service, systems, and processes. A point of contact for colleagues and service users for queries.
• To provide an effective debt recovery service to maximise income for customers and achieve resolution and payment of outstanding debt in accordance with the Collections Strategy. Providing accurate information and support in response to customers enquires according to agreed procedures, practices, and regulatory and legislative requirements.
• To ensure an integrated approach to transactions through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers, and client organisation.

Skills

Independent work

Customer service

Communication skills

IT skills

Stakeholder management

Data protection awareness

Legislation knowledge

Negotiation

Prioritisation

Conflict resolution

Education

NVQ Level 2 in Business & Administration or Finance or equivalent

Tools

Agresso ERP Systems

Job description

Debt Recovery Officer
Huntingdon
Contract
£14,14 per hour PAYE or £18.97 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Debt Recovery Officer

Monday at New Shire Hall, Cambridge.
4 Days work at home, possible to work more than 1 days at the office Mon-Friday 9am-5pm, or flexible for earlier start 6 month contract

Responsibilities

1. To provide an effective, customer focused support service to users of the
   Income and Debt Recovery service, systems, and processes. A point of contact
   for colleagues and service users for queries.
2. To provide an effective debt recovery service to maximise income for
   customers and achieve resolution and payment of outstanding debt in
   accordance with the Collections Strategy. Providing accurate information and
   support in response to customers enquires according to agreed procedures,
   practices, and regulatory and legislative requirements.
3. To ensure an integrated approach to transactions through assisting with the
   implementation of new technologies, methodologies and processes that meet
   the needs of clients, customers, and client organisation.

This is one of a number of roles we are recruiting for.

Qualifications

• NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience gained in a similar or related service working
• Experience of transactional processing and knowledge / understanding of debt recovery processes
• Experience of working independently scheduling and prioritising own work to meet service requirements
• Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills
• Experience of working in a customer focused role in a fast-paced environment
• Excellent IT skills with good knowledge of office applications
• Ability to work with internal and external stakeholders to support the delivery of the Income and Debt Recovery service in line with the annual service plan
• Knowledge of Agresso ERP Systems
• Awareness of Social Care charging and financial assessment processes.
• Broad knowledge of relevant Legislation, Data Protection, Customer Care Guidance and Good Practice relating to debt recovery.
• Ability to communicate effectively both verbally and in writing to achieve desired outcomes and be able to influence and negotiate when advising and supporting customers/users
• Ability to manage own personal workload and for the prioritisation of that workload

Colbern Limited along with our clients are an equal opportunities employer