Debt Recovery Officer

4Recruitment Services; Cambridgeshire and Peterborough; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

4Recruitment Services Ltd in Cambridgeshire is seeking a Debt Recovery Officer to provide customer-focused support for the Income and Debt Recovery service, handling queries and guiding users.

The role is full-time with hybrid working (4 days from home). You will help maximise income by resolving outstanding debts in line with the Collections Strategy.

Excellent communication and accuracy are essential as you work with colleagues, clients, and systems to ensure compliant, timely processing.

Responsibilities

• Provide customer-focused support to users of the Income and Debt Recovery service, including queries.
• Deliver an effective debt recovery service to maximise income and resolve outstanding debts in line with procedures.
• Assist with implementing new technologies, methodologies and processes meeting client needs.
• Deliver operational services within the Debt Recovery team with accurate, end-to-end processes.
• Respond to and resolve service requests and queries, meeting priorities and standards.
• Investigate and resolve customer queries, escalating complaints according to procedures.
• Take responsibility and ownership.

Job description

Debt Recovery Officer

Cambridgeshire

£18.97ph

Full Time – Hybrid (4 days working from home)

Responsibilities

• To provide an effective, customer focused support service to users of the Income and Debt Recovery service, systems, and processes. A point of contact for colleagues and service users for queries.
• To provide an effective debt recovery service to maximise income for customers and achieve resolution and payment of outstanding debt in accordance with the Collections Strategy. Providing accurate information and support in response to customers enquires according to agreed procedures, practices, and regulatory and legislative requirements.
• To ensure an integrated approach to transactions through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers, and client organisation
• Provide operational services within the Debt Recovery team. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to.
• Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.
• Responsible for investigating and resolving customer queries, suggestions, and compliments, escalating any complaints in accordance with the relevant procedures.
• Take responsibility and ownership

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency