Debt Recovery Officer

Opus People Solutions Ltd; Cambridgeshire and Peterborough; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Opus People Solutions Ltd is recruiting for a Debt Recovery Officer on behalf of Cambridgeshire County Council. The role is hybrid in Cambridgeshire with an hourly rate of 14.14 and a 6-month contract, typically 37 hours per week, Monday to Friday.

You will deliver a customer-focused income and debt recovery service, acting as a key contact for enquiries and supporting the recovery of outstanding debts in line with procedures, legislation, and regulatory requirements.

Qualifications

• Knowledge of debt recovery processes and income collection practices.
• Experience in Accounts Receivable, Adult Social Care Charging (AAC), or Sundry Debt Recovery.
• Experience using ERP, Mosaic, and Microsoft Dynamics 365 systems would be advantageous

Responsibilities

• Deliver efficient and accurate debt recovery services, ensuring all processes are completed within agreed timescales and service standards.
• Handle customer and stakeholder enquiries, resolving issues promptly and escalating complaints where necessary.
• Investigate outstanding accounts and support effective debt recovery to maximise income collection.
• Identify opportunities for service improvement and help implement changes to enhance efficiency and customer experience.
• Support system upgrades and process changes, including testing new systems and training colleagues on new procedures.

Skills

Debt recovery processes

Income collection

Accounts Receivable

Tools

ERP

Mosaic

Microsoft Dynamics 365

Job description

Debt Recover Officer

Hourly rate: 14.14

Location: New Shire Hall Cambridgeshire/ Hybrid

Working Hours: 37 Monday-Friday

Contract: 6 months

Role overview:

Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for a Debt Recovery Officer to deliver a customer-focused Income and Debt Recovery service, acting as a key point of contact for enquiries from customers and colleagues. Support the recovery of outstanding debt, maximise income collection, and provide accurate advice and assistance in line with agreed procedures, legislation, and regulatory requirements.

Key Responsibilities

• Deliver efficient and accurate debt recovery services, ensuring all processes are completed within agreed timescales and service standards.
• Handle customer and stakeholder enquiries, resolving issues promptly and escalating complaints where necessary.
• Investigate outstanding accounts and support effective debt recovery to maximise income collection.
• Identify opportunities for service improvement and help implement changes to enhance efficiency and customer experience.
• Support system upgrades and process changes, including testing new systems and training colleagues on new procedures.

What we're looking for:

• Knowledge of debt recovery processes and income collection practices.
• Experience in Accounts Receivable, Adult Social Care Charging (AAC), or Sundry Debt Recovery.
• Experience using ERP, Mosaic, and Microsoft Dynamics 365 systems would be advantageous

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.