Debt Recovery Officer

Service Care Solutions; Cambridgeshire and Peterborough; Vor Ort; GBP 22.000 - 33.000; Vollzeit

Zusammenfassung

Service Care Solutions are recruiting a Debt Recovery Officer for a local authority in Cambridgeshire on a temporary basis. The postholder will act as a point of contact for colleagues and service users for queries regarding corporate debt, and provide an effective debt recovery service to maximise income and achieve resolution in accordance with the Collections Strategy.

You will handle end-to-end processes, investigate and resolve queries, and contribute to continuous service improvements

Qualifikationen

• Experience in debt recovery and handling financial data.
• Ability to work independently and prioritise workload.
• Excellent communication and empathy in dealing with queries.
• Experience with Agresso ERP is desirable.

Aufgaben

• Provide operational services within the Debt Recovery Team with end-to-end processes.
• Investigate and resolve customer queries, escalating complaints per procedures.
• Identify service improvements and support system implementations.
• Collaborate with colleagues and maintain accurate data and records.

Kenntnisse

Debt recovery

Communication

IT literacy

Agresso ERP

Tools

Agresso ERP

Jobbeschreibung

Start Date: ASAP

Job Description

Service Care Solutions are recruiting on behalf of a local authority in Cambridgeshire for a Debt Recovery Officer to join the team on a temporary basis. The postholder will act as a point of contact for colleagues and service users for queries regarding corporate debt, and provide an effective debt recovery service to maximise income and achieve resolution in accordance with the Collections Strategy.

Key Responsibilities

• Provide operational services within the Debt Recovery Team, ensuring efficient, accurate end-to-end processes and standards are adhered to.
• Investigate and resolve customer queries, escalating any complaints in accordance with the relevant procedures, taking responsibility and ownership on improvements and implementations agreed, supporting these processes throughout.
• Identify and recommend service improvements, support system implementations and testing, and contribute to projects that enhance service efficiency
• Work collaboratively to support colleagues and high-quality data and records, as well as work independently on own case load, promoting company values at all times.

Candidate Criteria

• Experience in a debt recovery role with ability to process financial information related to the Debt Recovery service, ideally within local authority or similar public sector organisation
• Proven ability to work independently and prioritise own work to meet requirements.
• Excellent communication and interpersonal skills, with ability to show empathy and deal with conflict management
• Strong IT skills with experience using Agresso ERP systems desirable