Debt Recovery Officer

Brackenberry; Cambourne; On-site; GBP 19,000 - 26,000; Part time

Job summary

Brackenberry Ltd is seeking a Debt Recovery Officer on a 6-month contract in Cambridgeshire. The role focuses on delivering an efficient, customer-focused debt recovery service within the Income and Debt Recovery team, to maximise income and ensure payment resolution in line with policy and legal requirements.

Key duties include processing requests, handling queries, improving services, and reporting data. DBS checks are required, and immediate availability or short-notice start is preferred.

Qualifications

• Experience in transactional processing and debt recovery.
• Strong customer service skills, dealing with vulnerable customers.
• Excellent IT skills and ability to process financial data.
• Good written and verbal communication, able to interpret policies.

Responsibilities

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
• Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
• Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
• Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers.

Skills

Debt recovery

Customer service

Negotiation

Data entry

IT skills

Communication

Education

NVQ Level 2 in Business & Administration

Tools

MS Office

Job description

We are working closely alongside a Local Authority in Cambridgeshire to assist with the appointment of a Debt Recovery Officer, on a 6-month contract, highly likely to be extended at clients discretion.

Rate of Pay: £14.14 - £18.97 per hour

Summary:

The Debt Recovery Officer is to provide an effective, customer-focused support service to users of the Income and Debt Recovery service, systems, and processes. The post holder will act as a main point of contact for queries and provide an effective debt recovery service to maximize income and achieve payment resolution in accordance with the Collections Strategy and legislative requirements.

Responsibilities:

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
• Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
• Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
• Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers

Qualification:

• NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment

Essentials:

• Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
• Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
• Excellent IT skills, including proficiency with standard office applications and processing financial data.
• Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
• Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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