Debt Recovery Officer

Service Care Solutions; Cambridgeshire and Peterborough; Presencial; GBP 21.000 - 23.000; Jornada completa

Descripción de la vacante

Service Care Solutions are recruiting a Debt Recovery Officer for a local authority in Cambridgeshire on a temporary basis. The role focuses on recovering debt, handling queries, and ensuring efficient end-to-end processes within the Debt Recovery Team.

You will work independently, prioritise workload, and communicate effectively with service users and colleagues. IT skills, including Agresso ERP, are desirable for data accuracy and reporting.

Formación

• Experience in a debt recovery role within public sector is preferred.
• Ability to process financial information related to debt recovery.
• Proven ability to work independently and manage own caseload.
• Excellent communication and interpersonal skills, with empathy and conflict-management abilities.

Responsabilidades

• Provide operational services within the Debt Recovery Team with end-to-end processes and standards.
• Investigate and resolve customer queries, escalating complaints per procedures and implementing improvements.
• Identify and recommend service improvements, support system testing and projects to enhance efficiency.
• Collaborate with colleagues to ensure high-quality data and records while managing own caseload.

Conocimientos

Debt recovery experience

Financial information processing

Independent working

Communication skills

Herramientas

Agresso ERP

Descripción del empleo

Debt Recovery Officer Location: Cambridgeshire Contract: Temporary (6 months initial) Salary: £18.97 umbrella / £16.83 PAYE Inclusive / £15.02 PAYE Exclusive Start Date: ASAP Contact: [e-mail]

Service Care Solutions are recruiting on behalf of a local authority in Cambridgeshire for a Debt Recovery Officer to join the team on a temporary basis. The postholder will act as a point of contact for colleagues and service users for queries regarding corporate debt, and provide an effective debt recovery service to maximise income and achieve resolution in accordance with the Collections Strategy.

Key Responsibilities

• Provide operational services within the Debt Recovery Team, ensuring efficient, accurate end-to-end processes and standards are adhered to.
• Investigate and resolve customer queries, escalating any complaints in accordance with the relevant procedures, taking responsibility and ownership on improvements and implementations agreed, supporting these processes throughout.
• Identify and recommend service improvements, support system implementations and testing, and contribute to projects that enhance service efficiency
• Work collaboratively to support colleagues and high-quality data and records, as well as work independently on own case load, promoting company values at all times.

Candidate Criteria

• Experience in a debt recovery role with ability to process financial information related to the Debt Recovery service, ideally within local authority or similar public sector organisation
• Proven ability to work independently and prioritise own work to meet requirements.
• Excellent communication and interpersonal skills, with ability to show empathy and deal with conflict management
• Strong IT skills with experience using Agresso ERP systems desirable