Debt Recovery Officer

Service Care; Greater London; On-site; GBP 28,000 - 37,000; Full time

Job summary

Service Care Solutions are recruiting a Debt Recovery Officer for a local authority in London on a temporary basis. You will recover and enforce collection for a variety of debts, including Housing Benefit Overpayments, and manage cases from contact to payment.

Expect strong communication and negotiation skills, analytical thinking, and the ability to handle sensitive customers. The role involves liaising with legal services and enforcement partners to support performance metrics.

Qualifications

• Proven experience within debt recovery, revenues, enforcement or a similar environment.
• Excellent communication, negotiation and influencing skills, with the ability to deal professionally and sensitively with distressed, challenging or vulnerable customers.
• Strong numerical, analytical and problem-solving abilities, with experience of managing competing priorities, making sound decisions and working effectively under pressure.
• Good IT skills, including experience using Microsoft Office and a range of IT systems.

Responsibilities

• Manage a portfolio of debts including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care and Sundry Debt, using appropriate recovery and enforcement methods.
• Take ownership of cases from initial contact through to payment, including negotiating repayment arrangements, monitoring defaults and progressing appropriate legal enforcement action.
• Provide professional advice and assistance to customers, responding to telephone, written and electronic enquiries, complaints and complex casework while maintaining a customer-focused approach.
• Liaise with legal services, enforcement agents, debt collection agencies and other stakeholders, maintaining accurate records and producing reports to support effective debt recovery and service performance.

Skills

Debt recovery experience

Communication

Negotiation

Analytical skills

IT skills

Tools

Microsoft Office

IT systems

Job description

Debt Recovery Officer

Location: NW London

Contract: Temporary (3 months)

Salary: £26.44 umbrella / £23.33 PAYE Inclusive / £20.82 PAYE Exclusive

Start Date: ASAP

Job Description

Service Care Solutions are recruiting on behalf of a local authority in London for a Debt Recovery Officer to join the team on a temporary basis. The postholder will recover and enforce collection for a variety of debts, including Housing Benefit Overpayments, in an efficient and objective manner.

Key Responsibilities

• Manage a portfolio of debts including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care and Sundry Debt, using appropriate recovery and enforcement methods.
• Take ownership of cases from initial contact through to payment, including negotiating repayment arrangements, monitoring defaults and progressing appropriate legal enforcement action.
• Provide professional advice and assistance to customers, responding to telephone, written and electronic enquiries, complaints and complex casework while maintaining a customer-focused approach.
• Liaise with legal services, enforcement agents, debt collection agencies and other stakeholders, maintaining accurate records and producing reports to support effective debt recovery and service performance.

Candidate Criteria

• Proven experience within debt recovery, revenues, enforcement or a similar environment , with a good understanding of relevant recovery processes and procedures.
• Excellent communication, negotiation and influencing skills, with the ability to deal professionally and sensitively with distressed, challenging or vulnerable customers.
• Strong numerical, analytical and problem-solving abilities, with experience of managing competing priorities, making sound decisions and working effectively under pressure.
• Good IT skills, including experience using Microsoft Office and a range of IT systems , alongside the ability to interpret legislation, policies and procedures and explain them clearly to customers.