Finance Customer Support & Admin Specialist

Everyday Loans Group; North Bradley; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Private Healthcare for you and partner

Life Insurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Techsave scheme

Job summary

Evlo is recruiting a Customer Support Administrator to join our UK-based Customer Support team. You will handle a range of administrative duties and ensure compliance with the Data Protection Act, contributing to smooth day-to-day operations.

You will manage mail, respond to customer inquiries, perform data entry, and assist with audits and KPI reporting. A proactive, detail-oriented approach and MS Office proficiency are essential.

Qualifications

• Strong interpersonal and communication abilities across stakeholder levels.
• Proactive mindset with initiative to resolve problems.
• Excellent attention to detail and organisational skills.
• Ability to manage time effectively and meet deadlines.

Responsibilities

• Provide administrative support to the Customer Support Department in line with Data Protection Act.
• Sort and distribute mail, respond to mail within authority, scan onto customer accounts.
• Prepare letters to customers and handle data entry and admin duties.
• Liaise with external companies and update customer accounts accurately.
• Respond to SMS and emails promptly and manage debt-management portals.
• Assist with audits, KPI reporting, and ad-hoc admin projects.
• Support vulnerable customers and use the Fresh service ticketing system.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organisation & time management

Proactive

Tools

MS Office

Job description

Evlo is recruiting a Customer Support Administrator to join our UK-based Customer Support team. You will handle a range of administrative duties and ensure compliance with the Data Protection Act, contributing to smooth day-to-day operations.

You will manage mail, respond to customer inquiries, perform data entry, and assist with audits and KPI reporting. A proactive, detail-oriented approach and MS Office proficiency are essential.