Finance Customer Ops Lead - Projects & Contracts

SIX Group Services Ltd.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

SIX Group Services Ltd. in London is seeking a Customer Operations Specialist to support a defined customer territory and manage sales-related administrative activities, including implementation of financial information systems for clients.

You will collaborate with Sales Representatives, handle inquiries about products, data, pricing and permissions, draft contracts, and oversee invoicing and dunning processes to ensure accuracy.

Qualifications

• 3+ years of experience in a similar role.
• Strong numerical aptitude with attention to detail.
• Customer-focused with a proactive and well-organized approach.
• Ability to work independently and collaboratively in a dynamic environment.
• Excellent verbal and written communication skills.

Responsibilities

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers.
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution.
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system.
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy.
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion.

Skills

Numerical aptitude

Attention to detail

Customer focus

Independent & collaborative

Verbal & written communication

Job description

SIX Group Services Ltd. in London is seeking a Customer Operations Specialist to support a defined customer territory and manage sales-related administrative activities, including implementation of financial information systems for clients.

You will collaborate with Sales Representatives, handle inquiries about products, data, pricing and permissions, draft contracts, and oversee invoicing and dunning processes to ensure accuracy.