Customer Operations Specialist

SIX Group Services Ltd.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

SIX Group Services Ltd. in London is seeking a Customer Operations Specialist to support a defined customer territory and manage sales-related administrative activities, including implementation of financial information systems for clients.

You will collaborate with Sales Representatives, handle inquiries about products, data, pricing and permissions, draft contracts, and oversee invoicing and dunning processes to ensure accuracy.

Qualifications

• 3+ years of experience in a similar role.
• Strong numerical aptitude with attention to detail.
• Customer-focused with a proactive and well-organized approach.
• Ability to work independently and collaboratively in a dynamic environment.
• Excellent verbal and written communication skills.

Responsibilities

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers.
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution.
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system.
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy.
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion.

Skills

Numerical aptitude

Attention to detail

Customer focus

Independent & collaborative

Verbal & written communication

Job description

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SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Operations Specialist

London | 100 | Reference 8190

As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.

What You Will Do

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

What You Bring

• at least 3 years of experience in a similar role, preferably in a middle or back-office environment
• strong numerical aptitude and attention to detail
• customer-focused with a proactive and well-organized approach
• ability to work independently and collaboratively in a dynamic environment
• language Proficiency: Excellent verbal and written communication skills

If you have any questions, check out our FAQ page or call Anthony Mills at [phone] .

For this vacancy we only acceptdirect applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models

We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development

You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods

Whether through scrum or design thinking, we solve exciting tasks together in teams.