Client Support & Payments Specialist (6-Month Contract)

Aplaro Ltd; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working

London office / home / hybrid

27 days annual leave + holidays

Work abroad up to 30 days

Job summary

ClearBank is seeking a Client Support Analyst for a 6-month fixed term contract in London. You will support daily operational tasks across payment and customer activities to ensure exceptional service. The role involves cross-functional collaboration, regulatory awareness, and maintaining strong client relationships.

You will interact with teams across the business, handle inquiries, and contribute to process improvements while working a shift pattern that includes early mornings on weekdays.

Qualifications

• Experience with UK payments schemes (Bacs, CHAPS, Faster Payments).
• Understanding of clearing and settlement across major schemes.
• Experience in client-facing or operational support in financial services.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks and deliver results.

Responsibilities

• Support and deliver operational tasks to ensure customers receive exceptional service.
• Interact with cross-functional teams to run daily operations and projects.
• Maintain knowledge of AML, KYC, banking sanctions and FCA regulations.
• Build and maintain relationships with customers, payment schemes and colleagues.
• Produce reports and management information as needed.
• Act as main point of contact for assigned key clients and understand their needs.

Skills

UK Payments

Cross-border payments

Communication

Client-facing

Regulatory compliance

Job description

ClearBank is seeking a Client Support Analyst for a 6-month fixed term contract in London. You will support daily operational tasks across payment and customer activities to ensure exceptional service. The role involves cross-functional collaboration, regulatory awareness, and maintaining strong client relationships.

You will interact with teams across the business, handle inquiries, and contribute to process improvements while working a shift pattern that includes early mornings on weekdays.