Finance & Administration Officer

North Lincolnshire Council; Scunthorpe; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading council is seeking a Finance and Administration Officer to join their Financial Assurance & Debt Management Team. This role involves providing financial administrative support, managing customer interactions, and ensuring compliance with statutory duties. The ideal candidate will possess strong customer care and negotiation skills, with a focus on accuracy and organization.

Qualifications

• Experience in financial administrative support.
• Technical knowledge of adult social care finance processes.
• Ability to manage work priorities and work in a busy team.

Responsibilities

• Provide specialist operational and financial administrative support.
• Use the central finance system for orders and invoices.
• Support customers with financial assessments and documentation.

Skills

Customer care skills

Negotiation skills

Mediation skills

Organizational skills

Attention to detail

Job description

Salary: Grade 4 £24,790 to £26,409 per year

Location: Church Square House, Scunthorpe

Hours: 37 hours per week

DBS: No

This is a Permanent , Full Time vacancy that will close in 13 days at 23:59 BST .

The Vacancy

An opportunity has arisen for a Finance and Administration Officer to join the Financial Assurance & Debt Management Team.

The Finance & Admin Officer works with care providers, care professionals and customers (in person or indirectly) to ensure the council meets its statutory and contractual duties for payments and income collections relating to its care and support services.

The work is varied and includes:

• Providing specialist operational and financial administrative support
• Technical knowledge of adult social care finance processes
• Using the central finance system to raise orders and invoices, looking up income collection and debt
• Keeping case management systems up to date
• Supporting customers with more specialist taskssuch as; financial assessments, collecting and returning documentation and basic direct payment audits
• Telephone cover for Customer Financial Services
• Dealing with routine and sensitive financial issues for customers through good negotiation and mediation skills
• Negotiating and implementing payment plans to recover debt
• Maintaining records of customer contact
• Ensuring that suspected adult protection safeguarding issues areescalated through appropriate channels.

The post holder will need to be able to work in a busy team, be positive and supportive to others, be organised and manage their own work priorities, be competent in dealing with various different people and be meticulously accurate in their work.

Our customers are council colleagues and members of the public. We speak to people, families and representatives on a daily basis so customer care skills are very important.The successful candidate would receive ongoing support and training so they can provide a good standard of service to our customers.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For further enquiries regarding this post please contact Veronica Hall, Financial Assurance & Debt Management Team Leader on 01724 297284 or [e-mail]

The Council

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do.