Head & Neck Clinical Administrative Officer

NHS; Chesterfield; On-site; GBP 24,000 - 26,000; Part time

Job summary

The NHS is seeking a Clinical Administration Officer to join the Surgical Division on a part-time, fixed-term basis. The role involves providing essential administrative support to medical staff, requiring excellent communication and organizational skills. Candidates should possess GCSEs in English and Maths, alongside relevant office experience. This position is integral to maintaining high-quality patient care within the Chesterfield Royal Hospital.

Qualifications

• GCSEs including English grade C or above.
• RSA III (or equivalent) in Typing/Word Processing.
• Familiarity with Microsoft Office, email, and internet.

Responsibilities

• Provide administrative support to Consultants and medical staff.
• Handle patient queries and book appointments.
• Execute complex instructions from clinical and senior staff.

Skills

Communication

Organisational skills

Attention to detail

Ability to work under pressure

Education

GCSEs including English grade C or above

RSA III (or equivalent) in Typing/Word Processing

Tools

Microsoft Office

Job description

Job summary

We are currently looking to appoint a Clinical Administration Officer (CAO) to work in the Surgical Division, 30 hours per week, on a 12-month fixed-term contract.

The successful candidate must be customer-focused, with exceptional communication and interpersonal skills.

Excellent organisational skills, the ability to work under pressure, and great attention to detail for accurate data recording are essential.

Requirements include GCSE grade C or above in English and Maths (or equivalent), excellent IT skills, and relevant office/secretarial experience.

Knowledge of medical terminology, customer care, and NHS experience are desirable.

Please note this role does not qualify for a Home Office sponsorship certificate; applications requiring sponsorship will not be considered.

Main duties of the job

The primary focus is to provide administrative support to Consultants, medical staff, and senior team members by operating relevant IT applications, meeting targets, and maintaining confidentiality.

Responsibilities include audio typing, handling patient queries, booking appointments, and executing complex instructions from clinical and senior staff. Please see the attached Job Description for detailed duties.

About us

Chesterfield Royal Hospital NHS Foundation Trust, serving approximately 441,000 residents across several districts, employs around 4,200 staff. It is rated 'Good' by CQC and committed to delivering high-quality patient care and long-term sustainability through partnerships in health and social care.

Details

• Date posted: 20 May 2025
• Pay scheme: Agenda for Change
• Band: Band 3
• Salary: £24,625 to £25,674 per annum (pro rata)
• Contract: Fixed-term, 12 months
• Working pattern: Part-time
• Reference number: 166-SS-7197163
• Location: Chesterfield Royal Hospital, Calow, Chesterfield, S44 5BL

Job responsibilities

See the Job Description and Person Specification in the attachments for full details of responsibilities, duties, and criteria.

Person Specification

Qualifications & Training (Essential)

• GCSEs including English grade C or above
• RSA III (or equivalent) in Typing/Word Processing
• Familiarity with Microsoft Office, email, and internet

Desirable qualifications

• ECDL
• Shorthand skills
• Office-based training such as NVQ
• Medical terminology
• RSA Stage II (or equivalent) in audio typing

Experience (Essential)

• Experience working in a multidisciplinary team
• Office/secretarial experience

Desirable experience

• NHS experience
• Knowledge of hospital PAS systems

Skills and Knowledge (Essential)

• Good communication skills
• Organisational and prioritisation skills
• Familiarity with work-based computer systems
• Ability to work under pressure and meet deadlines
• Good telephone manner

Desirable skills

• Medical terminology knowledge
• Experience in preparing agendas and minute-taking

Personal Attributes (Essential)

• Professional appearance
• Awareness of confidentiality
• Adaptability to meet service needs

Additional information

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a DBS check. Applications from those requiring sponsorship will be considered; see UK Visas and Immigration for details. Applicants must present a criminal record certificate from each country of residence over 12 months in the past 10 years.

Employer details

Chesterfield Royal Hospital NHS Foundation Trust

Address: Chesterfield Royal Hospital, Calow, Chesterfield, S44 5BL

Website: https://www.chesterfieldroyal.nhs.uk/