Clinical Administrative Officer

Harmless; Nottingham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A non-profit organization in Nottingham is seeking dedicated administrative support staff to assist their clinical team. The role involves managing records, coordinating appointments, and ensuring client confidentiality. Ideal candidates will possess strong communication skills and a commitment to mental health support. Full-time and part-time positions are available, with a competitive salary and comprehensive benefits package.

Benefits

Annual Leave

Sick Pay

Pension Contributions

CPD Training

Professional Development Opportunities

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Understanding of confidentiality principles.

Responsibilities

• Support clinical operations with administrative tasks.
• Maintain clinical records and filing systems.
• Assist with marketing activities related to clinical services.

Skills

Communication

Organisational Skills

Record-Keeping

Tools

Microsoft Office

Job description

Important dates

Closing date: Sunday 8th June 2025

Interview dates: Weeks commencing 23rd and 30th June 2025

Hours

Full time and part time available. Harmless operates a 4-day working model with full-time staff working 32 hours per week.

Salary

£23,812 per annum, pro rata, rising to £24,841 per annum, pro rata, on successful completion of a probationary period.

Job Description

During the application process, you are required to:

• Attend an interview in person.
• Provide details for reference checks.
• Complete a basic DBS disclosure.

Please note: To be successful, you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding, and integrity are central to our work.

Main Purpose and Scope of the Job

• Harmless and the Tomorrow Project are non-profit organisations focusing on self-harm, suicide prevention, and mental health. We offer support, information, training, and consultancy to individuals who self-harm or are at risk, their families, those bereaved by suicide, and supporting professionals.
• To perform general administrative duties and support the Harmless Clinical team.
• Our ethos is that hope and recovery are possible, and you will be part of a pathway that upholds this belief in all aspects of our operation.

Duties and Key Responsibilities

• Support clinical operations with administrative tasks such as processing referrals, correspondence, scheduling, and document management.
• Assist in meeting KPIs and contractual obligations, including referral response times.
• Maintain clinical records, filing systems, and digital files.
• Handle incoming calls and emails professionally and sensitively.
• Coordinate appointments and communicate with clients discreetly and professionally.
• Support data collection and evaluation activities.
• Assist with marketing activities, including blog posts and social media related to clinical services.
• Follow policies and procedures, ensuring client safety and confidentiality.
• Perform additional administrative tasks as required to support the organisation.

Person Specification

Skills and Abilities

• Excellent written and verbal communication skills.
• Confident telephone manner.
• Effective record-keeping and organisational skills.
• Ability to work independently and as part of a team.
• Discreetly communicate with vulnerable clients.
• Flexible and responsive to organisational needs.
• Open to feedback and professional development.
• Accurate message recording and information dissemination.
• Understanding of confidentiality principles.
• Timely work ethic.

Knowledge/Experience

• Knowledge of office procedures and Microsoft Office.
• Experience with office equipment.
• Proficiency in Plain English.
• Desirable: understanding of healthcare services and mental health systems.

About Us

Harmless is a Community Interest Company dedicated to supporting mental health and self-harm prevention through various projects and initiatives. We operate sustainably, reinvesting income into vital services.

Benefits

We offer a comprehensive benefits package, including annual leave, sick pay, pension contributions, CPD training, and professional development opportunities. Benefits increase with length of service and are linked to our employee loyalty program.