Field Telecoms Support Engineer – Real-Time Troubleshooter

Kelly Group; Wembley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Company pension

Cycle-to-work

Career progression

Job summary

The Kelly Group in Wembley is seeking a Technical Support Engineer to join our team, supporting field-based install engineers and keeping critical work on track.

You will be the first point of contact for field engineers, provide real-time technical support by phone or video, and use network mapping software to analyse and resolve issues.

The role offers a competitive PAYE salary, 28 days holiday, a company pension, cycle-to-work, and clear career progression.

Qualifications

• Extensive knowledge of telecom networks including OH/UG fibre networks.
• Excellent phone communication skills for clear guidance on-site.
• Basic computer skills and comfort with digital troubleshooting.

Responsibilities

• Provide real-time technical support to field engineers by phone or video.
• Analyze and validate issues using network mapping software.
• Troubleshoot faults and provide immediate support to minimize delays.
• Maintain clear communication between office and field teams.

Skills

Telecom networks

Phone communication

Basic IT skills

Problem solving

Network mapping software

Tools

Network mapping software

Job description

The Kelly Group in Wembley is seeking a Technical Support Engineer to join our team, supporting field-based install engineers and keeping critical work on track.

You will be the first point of contact for field engineers, provide real-time technical support by phone or video, and use network mapping software to analyse and resolve issues.

The role offers a competitive PAYE salary, 28 days holiday, a company pension, cycle-to-work, and clear career progression.