Field Engineer

The Abbey; Bagnall; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Competitive daily rate

Nationwide project experience

Job summary

The Abbey is seeking a Field Support Engineer for a nationwide UK deployment. You will visit retail stores, perform health checks, replace hardware, and escalate complex issues to the support team.

The role involves travelling between stores, typically three per day, within your allocated region, with an autonomous, customer-focused service delivery style.

Qualifications

• Customer-facing field-based role experience preferred.
• Basic IT, networking and hardware troubleshooting skills.
• Ability to follow structured processes and checklists.
• Strong communication and reporting skills.
• Good organisational skills and attention to detail.
• Full UK driving licence is required.
• Willingness to travel throughout assigned region.

Responsibilities

• Conduct scheduled visits to retail stores within your designated region.
• Perform basic hardware, equipment, and connectivity checks.
• Verify installed routers and associated networking equipment.
• Check body-worn cameras, charging docks, and batteries.
• Replace faulty equipment where required.
• Fit protective accessories and carry out hardware swaps.
• Record asset information, serial numbers, and site data accurately.
• Collect and return surplus or replaced equipment.
• Complete digital reports and service documentation.
• Escalate technical issues outside documented processes.
• Maintain a professional and customer-focused approach with store staff.

Skills

Field Service Engineering

EPOS Support

Retail IT Support

Hardware Deployment

Desktop / Onsite IT Support

Break/Fix Engineering

Telecoms

Job description

Job Description

Field Support EngineerContract from October - November 2026 Multiple UK LocationsCompetitive Rate of Pay We are currently recruiting a number of Field Support Engineers / Field Technicians to support a nationwide technology deployment and support programme across the UK.This is an excellent opportunity for engineers with experience in Field Support, EPOS, Desktop Support, Hardware Deployment, Telecoms, Break/Fix Services, or Onsite IT Support who enjoy working independently, travelling between customer locations, and delivering high levels of service.

The Role

Working within your allocated region, you will visit retail stores to carry out planned technology health checks and complete straightforward remediation activities where required.You will follow a structured checklist, assess installed equipment, replace hardware where instructed, and elevate any complex technical issues to the dedicated support team.The role typically involves visiting approximately three stores
per day and offers a great opportunity to work on a large-scale national project.

Key Responsibilities

• Conduct scheduled visits to retail stores within your designated region
• Perform basic hardware, equipment, and connectivity checks
• Verify installed routers and associated networking equipment
• Check body-worn camera devices, charging docks, and batteries
• Replace faulty equipment where required
• Fit protective accessories and carry out hardware swaps
• Record asset information, serial numbers, and site data accurately
• Collect and return surplus or replaced equipment
• Complete digital reports and service documentation
• Escalate technical issues that fall outside of documented processes
• Maintain a professional and customer-focused approach when interacting with store staff

Skills & Experience Required

We are keen to hear from candidates with experience in: Field Service Engineering EPOS Support Retail IT Support Hardware Deployment & Rollouts Desktop / Onsite IT Support Break/Fix Engineering
Telecoms Field Support Junior IT EngineeringTo be successful, you will have:

• Previous experience in a customer-facing field-based role
• Basic IT, networking, and hardware troubleshooting skills
• The ability to follow structured processes and checklists
• Strong communication and reporting skills
• Good organisational skills and attention to detail
• A full UK driving licence
• Willingness to travel throughout your assigned region

What's in it for You?

• Opportunity to work on a large-scale nationwide technology programme
• Autonomous, field-based role with varied daily locations
• Immediate contract opportunities available from October 2026
• Gain experience supporting retail technology and infrastructure environments
• Work with an established project delivery and support team

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