Technical Support Co-ordinator

Kelly Group; Wembley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Company pension

Cycle-to-work

Career progression

Job summary

The Kelly Group in Wembley is seeking a Technical Support Engineer to join our team, supporting field-based install engineers and keeping critical work on track.

You will be the first point of contact for field engineers, provide real-time technical support by phone or video, and use network mapping software to analyse and resolve issues.

The role offers a competitive PAYE salary, 28 days holiday, a company pension, cycle-to-work, and clear career progression.

Qualifications

• Extensive knowledge of telecom networks including OH/UG fibre networks.
• Excellent phone communication skills for clear guidance on-site.
• Basic computer skills and comfort with digital troubleshooting.

Responsibilities

• Provide real-time technical support to field engineers by phone or video.
• Analyze and validate issues using network mapping software.
• Troubleshoot faults and provide immediate support to minimize delays.
• Maintain clear communication between office and field teams.

Skills

Telecom networks

Phone communication

Basic IT skills

Problem solving

Network mapping software

Tools

Network mapping software

Job description

The Kelly Group are looking for a Technical Support Engineer to join our team in Wembley. You will play a vital role in supporting our field-based install engineers, ensuring that technical issues don’t delay critical work.

As a Technical Support Coordinator, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:

• Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
• Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
• Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
• Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.

What We’re Looking For:

We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:

• Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
• Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
• Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
• Problem-solving mindset – Able to think quickly and find solutions under pressure.

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 28 days paid annual holiday
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities