Field Support Engineer

Undisclosed; Greater London, Nottingham; On-site; GBP 55,000 - 65,000; Full time

Job summary

Undisclosed is recruiting Field Support Engineers to travel across the UK, visiting retail stores for planned technology health checks and straightforward remediation work.

Role involves basic hardware checks, replacing faulty equipment, and recording site data. You will typically visit about three stores per day, following a structured process and reporting back to the support team.

Qualifications

• Experience in Retail IT Support.
• Experience with hardware deployment & rollouts.
• Proficient in desktop/onsite IT support.
• Previous experience in a field-based, customer-facing role.

Responsibilities

• Conduct scheduled visits to retail stores within your designated region.
• Perform basic hardware, equipment, and connectivity checks.
• Verify installed routers and associated networking equipment.
• Check body-worn camera devices, charging docks, and batteries.
• Replace faulty equipment where required.
• Fit protective accessories and carry out hardware swaps.
• Record asset information, serial numbers, and site data accurately.
• Collect and return surplus or replaced equipment.
• Complete digital reports and service documentation.
• Escalate technical issues that fall outside of documented processes.
• Maintain a professional and customer-focused approach when interacting with store staff.

Skills

Retail IT Support

Hardware Deployment & Rollouts

Desktop / Onsite IT Support

Telecoms Field Support

Job description

The location of the role is UK (various locations available - London, South East, North West, Wales, Scotland, North East).

The duration of the contract is 2 months (to start within 1-2 weeks from now).

The pay rate on offer is £300 - £350 per day (via Umbrella agency).

Role Summary

We are currently recruiting a number of Field Support Engineers / Field Technicians to support a nationwide technology deployment and support programme across the UK.

This is an excellent opportunity for engineers with experience in Field Support, EPOS, Desktop Support, Hardware Deployment, Telecoms, Break/Fix Services, or Onsite IT Support who enjoy working independently, travelling between customer locations, and delivering high levels of service.

Working within your allocated region, you will visit retail stores to carry out planned technology health checks and complete straightforward remediation activities where required.

You will follow a structured checklist, assess installed equipment, replace hardware where instructed, and escape any complex technical issues to the dedicated support team.

The role typically involves visiting approximately three stores per day and offers a great opportunity to work on a large-scale national project.

Key Responsibilities

• Conduct scheduled visits to retail stores within your designated region
• Perform basic hardware, equipment, and connectivity checks
• Verify installed routers and associated networking equipment
• Check body-worn camera devices, charging docks, and batteries
• Replace faulty equipment where required
• Fit protective accessories and carry out hardware swaps
• Record asset information, serial numbers, and site data accurately
• Collect and return surplus or replaced equipment
• Complete digital reports and service documentation
• Escalate technical issues that fall outside of documented processes
• Maintain a professional and customer-focused approach when interacting with store staff

Skills & Experience Required

We are keen to hear from candidates with experience in:

• Retail IT Support
• Hardware Deployment & Rollouts
• Desktop / Onsite IT Support
• Telecoms Field Support

Key skills and experience

• Previous experience in a customer-facing field-based role
• Basic IT, networking, and hardware troubleshooting skills
• The ability to follow structured processes and checklists
• Strong communication and reporting skills