Field Technical Support Engineer – Travel & On-site Fixes

Emplyfy; Burgh Heath; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary between £30,000 and £40,000 per

40 days' annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while handling hands-on work at customer locations. The role is practical and varied, involving troubleshooting across technologies and delivering a high level of service to customers.

You'll own customer queries, travel to sites, manage tickets, communicate progress per SLAs, escalate incidents when needed, plan daily priorities, monitor systems, install and repair IT equipment, and maintain

Qualifications

• Minimum 5 years' relevant IT experience and comfort working across a broad technical environment.
• Hands-on implementation experience with Cyber Essentials and GDPR security standards (mandatory).
• Proficiency with Microsoft 365 stack (Email, SharePoint, Teams, OneDrive) (mandatory).
• Experience with Intune, RMM technologies and telephone systems.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer service

On-site support

Communication

Time management

Tools

Microsoft 365

Azure

Intune

RMM tools

Networking (DHCP/DNS/TCP/IP)

Active Directory

Job description

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while handling hands-on work at customer locations. The role is practical and varied, involving troubleshooting across technologies and delivering a high level of service to customers.

You'll own customer queries, travel to sites, manage tickets, communicate progress per SLAs, escalate incidents when needed, plan daily priorities, monitor systems, install and repair IT equipment, and maintain