Field Technical Support Engineer – Onsite Troubleshooter

Emplyfy; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000-£40,000 per year

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations across the UK. This role combines troubleshooting with visiting client sites and supporting a diverse range of technologies.

You will own customer queries, manage tickets, coordinate with suppliers, and ensure SLAs are met while maintaining clear records and strong communication with clients.

Qualifications

• 5+ years of relevant IT experience.
• Hands-on implementation experience with Cyber Essentials and GDPR security standards.
• Microsoft 365 including Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, RMM technologies and telephone systems.
• Installation and maintenance of networks: switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, firewalls.
• Working with external suppliers and service providers to resolve technical matters.
• Windows Server 2016, 2019 and 2022, including Group Policy.
• Azure administration and implementation.
• Windows 10/11 and Mac systems.
• Client-specific builds, imaging and deployment.
• Strong communication skills and a customer-focused approach.
• Investigate and resolve technical problems with minimal supervision.
• Collaborative and reliable teamwork.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Technical support

Customer service

Travel to client sites

Networking fundamentals

Azure administration

Windows administration

Tools

Microsoft 365

Intune

RMM tools

Azure

Job description

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations across the UK. This role combines troubleshooting with visiting client sites and supporting a diverse range of technologies.

You will own customer queries, manage tickets, coordinate with suppliers, and ensure SLAs are met while maintaining clear records and strong communication with clients.