Senior Field Technical Support Engineer
Emplyfy
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Benefits offered by this job
Job summary
Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support with hands-on work at customer locations across the United Kingdom. The role involves troubleshooting across a broad technology stack, managing tickets, and maintaining excellent customer service.
The ideal candidate has 5+ years of IT experience, strong knowledge of Cyber Essentials, GDPR, and Microsoft 365, and will travel to client sites to resolve issues and perform maintenance as required.
Qualifications
- 5+ years of IT experience and hands-on roles
- Hands-on experience with Cyber Essentials and GDPR security standards
- Proficiency with Microsoft 365 including Email, SharePoint, Teams and OneDrive
- Experience with Intune, RMM tools and telecom systems
- Strong networking knowledge: switches, routers, DHCP, DNS, TCP/IP, VLANs, firewalls
Responsibilities
- Take ownership of customer technical queries and provide appropriate support
- Travel to customer sites to investigate faults and perform fixes
- Manage incoming support tickets via the Service Desk
- Keep customers informed about progress and resolutions per SLAs
- Escalate business-critical incidents as needed
- Plan daily priorities to ensure timely completion
- Monitor customer systems to ensure business requirements are met
- Install, configure, test, maintain and repair IT equipment and software
- Maintain clear records of activity and ticket updates
- Handle urgent incidents both remotely and on-site
Skills
Tools
Job description
Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support with hands-on work at customer locations across the United Kingdom. The role involves troubleshooting across a broad technology stack, managing tickets, and maintaining excellent customer service.
The ideal candidate has 5+ years of IT experience, strong knowledge of Cyber Essentials, GDPR, and Microsoft 365, and will travel to client sites to resolve issues and perform maintenance as required.
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