Field Support Engineer

VIQU Limited; Peterborough; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

VIQU Limited is recruiting a Technology Specialist Associate to deliver high-level IT support across several school sites while working from home and travelling to locations in the Peterborough/Midlands area. The role emphasizes maintaining Microsoft 365 and Azure environments, and contributing to technology projects.

You will join a team of technical specialists, resolving complex issues and ensuring reliable services. Regular travel (~3 days/week) and a valid UK driving licence are required.

Qualifications

• Proven experience in 2nd/3rd line IT support or infrastructure engineering.
• Willingness to travel to multiple school sites regularly.
• Full UK driving licence with access to own vehicle.

Responsibilities

• Provide remote and on-site 2nd/3rd line technical support across multiple school locations.
• Support server upgrades, infrastructure improvements and technology projects.
• Administer and maintain Microsoft 365 and Azure environments, including policies.
• Troubleshoot networking issues to ensure reliable connectivity across sites.
• Collaborate with regional specialists on improvements and onboarding.

Skills

2nd/3rd line support

Infrastructure engineering

Field support

Tools

Microsoft 365

Azure

Job description

Technology Specialist Associate
Peterborough / Midlands - Home-based with regular site travel (typically 3 days per week)
£36,604 - £42,042 depending on experience

VIQU are partnering with a leading education organisation who are looking to recruit a Technology Specialist Associate to provide technical support across multiple school sites. The successful candidate will work closely with regional technical specialists, providing additional technical expertise, supporting projects and ensuring reliable IT services across the organisation.

Key Responsibilities of the Technology Specialist Associate:

• Provide remote and on-site 2nd/3rd line technical support across multiple school locations, resolving complex infrastructure and connectivity issues.
• Support server upgrades, infrastructure improvements and wider technology projects across the organisation.
• Administer and maintain Microsoft 365 and Azure environments, including managing policies and Conditional Access configurations.
• Troubleshoot wired and wireless networking issues, ensuring reliable connectivity across sites.
• Work alongside regional technical specialists to support technology improvements, school onboarding and infrastructure refresh programmes.

Key Experience Required of the Technology Specialist Associate:

• Strong hands-on experience in a 2nd/3rd Line Support Engineer, Infrastructure Engineer or Field Support Engineer position.
• Solid knowledge of Windows Server infrastructure, with an understanding of server upgrades and maintenance.
• Full UK driving licence and access to your own vehicle are essential, alongside the flexibility to travel to different sites approximately three days per week, with occasional overnight stays.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).