Field Deployment Engineer

Quality Personnel; Birmingham; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

6-month fixed-term contract

28 days holiday + bank holidays

Pension scheme

Life insurance

Income protection

Healthcare cover

Flexible & hybrid working

Cycle to Work

Job summary

Quality Personnel is recruiting a Field Service Deployment Engineer for a 6-month FTC, based from Birmingham with travel across the UK. The role focuses on deploying IT solutions, upgrading systems and minimizing disruption to labs and facilities.

You will perform OS deployment, imaging, hardware installation and software configuration, while providing professional customer support and coordinating with Field Service Engineers and Product Management.

Qualifications

• 2nd Line IT support experience in a field-based or customer-facing role.
• Experience deploying OS, imaging, configuration and troubleshooting.
• Proven ability to install/replace/commission PC hardware and support IT infrastructure.

Responsibilities

• Carry out planned field-based IT deployment activities to upgrade and configure systems.
• Perform system imaging, hardware installation, software setup and data migration.
• Provide professional technical support and liaise with customers on-site across the UK.

Skills

2nd Line IT

Field-based support

OS deployment

Imaging

PC hardware install

Networking basics

Troubleshooting

Job description

6 Month FTC Field Based - From Birmingham upwards and Northern Area of UK

Make a Difference in Healthcare Technology

Our client is a leading provider of diagnostic technology, supporting laboratories and healthcare facilities across the UK and Ireland. As part of a highly successful global in-vitro diagnostics organisation, they have built an excellent reputation for high-quality products, service and reliability.

We are looking for a Field Service Deployment Engineer to join the wider Field Service team on a 6-month fixed-term contract, providing dedicated technical support for planned technology refreshes and infrastructure lifecycle activities across the installed analyser base.

About the Role

As a Field Service Deployment Engineer, you will carry out planned field-based IT deployment activities, ensuring systems are upgraded, configured and maintained efficiently while minimising disruption to laboratory operations.

Your responsibilities will include:

• Windows operating system upgrades and security patch remediation
• System imaging, reimaging and configuration
• IT hardware installation, replacement and commissioning
• Software installation and configuration
• Data backup, migration and restoration
• System validation and troubleshooting
• Supporting IT infrastructure and end-user technology
• Working closely with Field Service Engineers, Technical Support and Product Management
• Liaising directly with customers and providing professional technical support
• Travelling to customer sites across the UK as required

About You

We're looking for an experienced IT professional who enjoys working hands-on in customer environments and is confident troubleshooting technical issues.

You will ideally have:

• 2+ years' experience in 2nd Line IT Support or an equivalent IT role
• Strong experience providing field-based IT support
• Experience with operating system deployment, imaging, configuration and troubleshooting
• Proven experience installing, replacing and commissioning PC hardware
• Understanding of networking fundamentals, including IP addressing and connectivity troubleshooting
• Experience with data backup, migration and restoration
• Strong IT infrastructure and end-user technology knowledge
• Excellent written and verbal communication skills
• Strong technical troubleshooting and problem-solving abilities
• A flexible approach to work and willingness to travel
• A full UK driving licence

What's on Offer

• 6-month fixed-term contract
• 28 days' holiday plus public bank holidays
• Pension scheme
• Life insurance
• Eligibility for company bonus payments
• Income protection
• Gym benefits
• Employee Assistance Programme
• Healthcare cover
• Flexible and hybrid working
• Cycle to Work Scheme (if eligible)
• Salary Sacrifice Car Scheme
• Company car

Why Join?

This is an exciting opportunity for an experienced 2nd Line IT Support or Field Service Engineer to join a leading healthcare technology organisation on a 6-month FTC.

If you enjoy hands-on technical work, travelling to customer sites and solving complex IT problems, this could be an excellent opportunity to use your skills in a specialist healthcare environment.