Field Supervisor

Mercury Care Services LTD; London Borough of Croydon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Mileage allowance

Training & development

Job summary

Mercury Care Services LTD is seeking an experienced Field Supervisor for a hybrid role combining office duties with fieldwork across London and surrounding areas. You will supervise care staff, monitor service quality, and ensure regulatory compliance while maintaining open communication with the office and clients.

The role emphasizes audits, inductions, and timely reporting, with flexibility for varied hours and driving to client homes as needed.

Qualifications

• Proven experience in a supervisory role within health and social care.
• Strong understanding of CQC regulations and quality standards.
• Excellent administrative, IT, and reporting skills.
• Strong leadership, communication and interpersonal skills.
• Experience conducting audits, staff supervisions and client assessments.

Responsibilities

• Supervise, lead and support a team of care workers to ensure efficient service delivery.
• Monitor quality of care and ensure compliance with CQC regulations and internal policies.
• Conduct audits, spot checks, supervisions, and assessments with clients and staff.
• Provide induction and shadowing support to new staff in the field.
• Respond effectively to client queries and complaints and resolve issues promptly.
• Compile and submit accurate weekly reports to management.
• Maintain PPE inventory and place orders as required.
• Collaborate with the office team to ensure smooth field-office communication.

Skills

Supervisory experience

CQC knowledge

IT & reporting skills

Leadership

Communication

Driving license

Job description

Mercury Care Services is a dedicated care agency committed to supporting individuals within their own homes. We pride ourselves on delivering high-quality, person-centred care and ensuring our service users receive the support they need to live independently and with dignity.

We are currently seeking an experienced and proactive Field Supervisor to join our team. This is a hybrid role, combining both office-based responsibilities and fieldwork. The successful candidate will play a key role in overseeing care staff, maintaining compliance with regulatory standards, and ensuring the consistent delivery of high-quality care.

Key Responsibilities:

• Supervise, lead, and support a team of care workers to ensure efficient service delivery.
• Monitor the quality of care provided, ensuring compliance with CQC regulations and internal policies.
• Conduct audits, spot checks, supervisions, and assessments with new and existing clients.
• Provide induction and shadowing support to new staff in the field.
• Respond effectively to client queries and complaints, resolving issues professionally and promptly.
• Compile and submit accurate weekly reports to management.
• Maintain and monitor PPE inventory levels and place orders as required.
• Collaborate with the office team to ensure smooth communication between field and office operations.

Requirements:

• Proven experience in a supervisory role within the health and social care sector.
• Strong understanding of CQC regulations and quality standards.
• Excellent administrative, IT, and reporting skills.
• Strong leadership, communication, and interpersonal skills.
• Experience conducting audits, staff supervisions, and client assessments.
• Ability to work effectively in a fast-paced, dynamic environment.
• Flexibility to work varied hours, including occasional weekends or evenings if required.
• Full UK driving license and access to a vehicle (preferred or required, depending on your organisation's policy).

Why Join Us?

• Be part of a passionate and supportive team.
• Opportunity to make a real impact in people’s lives.
• Ongoing training and professional development.
• Competitive pay and mileage allowance (if applicable).

Please note we are unable to provide visa sponsorship.