Field Care Supervisor

eRecruitSmart; Poole; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Mileage paid at 40p per mile

28 days’ annual leave including bank-h

Company Pension Scheme

Job summary

eRecruitSmart is seeking an experienced Field Care Supervisor to support safe, compliant and person-centred home care across Ringwood or New Milton and surrounding areas. You will assess clients, review care plans, monitor quality, and develop staff, working with the Care Team Manager, Registered Manager and Care Coordinator.

The role involves regular travel to clients' homes, flexible hours and participation in the on-call rota.

Qualifications

• Level 3 Diploma/NVQ in Health & Social Care or working towards.
• At least three years' experience in health and social care, including Senior Care Assistant level or above.
• Experience supervising, mentoring, or developing staff.
• Good understanding of person-centred care, safeguarding, medication management, health and safety and relevant care regulations.
• Excellent communication, interpersonal, organisational, and problem-solving skills.

Responsibilities

• Conduct initial client assessments, risk assessments, care planning and regular reviews.
• Carry out client reviews, spot checks and observational assessments to monitor care quality.
• Ensure care plans remain person-centred, accurate and responsive to changing needs.
• Identify changes in clients' health, wellbeing or risks and escalate concerns appropriately.
• Support new care package implementations and liaise with clients, families, healthcare professionals and external agencies.
• Support staff supervisions, appraisals, probation reviews, and competency assessments.
• Mentor, coach and support care staff to maintain high standards of care.
• Assist with staff induction, recruitment, training, and competency sign-off for new starters.
• Identify training needs, support specialist training where appropriate and promote ongoing professional development.
• Contribute to workforce planning and staff development initiatives.
• Promote safeguarding, health and safety, medication management and compliance with relevant regulations and company policies.
• Conduct quality audits, spot checks, and training compliance monitoring.
• Maintain accurate, timely and confidential care records using company systems.
• Respond to safeguarding concerns, incidents, and quality issues, escalating and reporting appropriately.
• Support complex or high-risk visits, inspection preparation, and continuous quality improvement.
• Support the Care Coordinator with emergency staffing, sickness cover and short-notice rota changes.
• Respond to emergencies and unforeseen operational issues, providing direct care support when required.
• Participate in the on-call rota every two weeks.
• Prepare reports and assist with invoicing, payroll administration, and accurate data management.
• Use care management software, Microsoft Office, and other digital systems effectively.
• Identify opportunities to improve care quality, operational efficiency, induction and training processes.
• Support KPI monitoring, quality improvement projects and service development plans.
• Share feedback and observations from the field to inform management decisions.
• Attend mandatory and role-specific training to maintain professional competence.

Skills

Client assessments

Staff supervision

Communication

Organisational skills

Time management

Driving licence

Education

Level 3 Diploma/NVQ in Health & Social Care

Tools

Care management software

Microsoft Office

Job description

This expanding business are looking for an ambitious, experienced Field Care Supervisor to join them as they continue to grow their services across Ringwood or New Milton and the surrounding areas.

About the role

Our client is seeking a motivated, organised and experienced Field Care Supervisor to support the delivery of safe, effective, compliant and person-centred care across their home care service.

You will play a key role in assessing clients, reviewing care plans, monitoring care quality, supporting and developing staff, and ensuring compliance with regulatory standards. Working closely with the Care Team Manager, Registered Manager and Care Coordinator, you will provide practical, field-based support to clients and care staff while helping to maintain and improve our home care service quality.

The role involves regular travel to clients' homes across the service area, flexible working and participation in the on-call rota.

Key responsibilities as a Field Care Supervisor

Client Assessments & Care Planning

• Conduct initial client assessments, risk assessments, care planning and regular reviews
• Carry out client reviews, spot checks and observational assessments to monitor care quality
• Ensure care plans remain person-centred, accurate and responsive to changing needs
• Identify changes in clients' health, wellbeing or risks and escalate concerns appropriately
• Support new care package implementations and liaise with clients, families, healthcare professionals and external agencies

Staff Supervision & Development

• Support staff supervisions, appraisals, probation reviews, and competency assessments
• Mentor, coach and support care staff to maintain high standards of care
• Assist with staff induction, recruitment, training, and competency sign-off for new starters
• Identify training needs, support specialist training where appropriate and promote ongoing professional development
• Contribute to workforce planning and staff development initiatives

Quality, Compliance & Safeguarding

• Promote safeguarding, health and safety, medication management and compliance with relevant regulations and company policies
• Conduct quality audits, spot checks, and training compliance monitoring
• Maintain accurate, timely and confidential care records using company systems
• Respond to safeguarding concerns, incidents, and quality issues, escalating and reporting appropriately
• Support complex or high-risk visits, inspection preparation, and continuous quality improvement

Operational & Administrative Support

• Support the Care Coordinator with emergency staffing, sickness cover and short-notice rota changes
• Respond to emergencies and unforeseen operational issues, providing direct care support when required Participate in the on-call rota every two weeks
• Prepare reports and assist with invoicing, payroll administration, and accurate data management
• Use care management software, Microsoft Office, and other digital systems effectively

Service Improvement

• Identify opportunities to improve care quality, operational efficiency, induction and training processes
• Support KPI monitoring, quality improvement projects and service development plans
• Share feedback and observations from the field to inform management decisions
• Attend mandatory and role-specific training to maintain professional competence

About the rewards:

As Field Care Supervisor you will work flexible hours which include participation in the on-call rota and occasional direct care support. There is on offer:

• Salary of £29,178 per annum
• Part of the On-Call Rota every two weeks - remunerated separately
• 28 days’ annual leave per year, including bank holidays
• Blue Light Discount package
• Mileage paid at 40p per mile
• £250 Refer a Friend scheme
• Company Pension Scheme

Essential Requirements

• Level 3 Diploma/NVQ in Health & Social Care or working towards
• At least three years' experience in health and social care, including experience at Senior Care Assistant level or above
• Experience supervising, mentoring, or developing staff
• Good understanding of person-centred care, safeguarding, medication management, health and safety and relevant care regulations
• Excellent communication, interpersonal, organisational, and problem-solving skills
• Ability to work independently and collaboratively, prioritise competing demands and manage multiple tasks
• Experience maintaining confidential information and accurate documentation
• Confidence using digital systems and care management software
• Full driving licence and access to a vehicle for business use
• Flexibility to meet service needs, including participation in the on-call rota
• Must live close to either Ringwood or New Milton to apply

The Opportunity

This is an excellent opportunity for an experienced care professional looking to develop their supervisory career while making a positive difference to our home care service clients, supporting colleagues and helping deliver consistently high standards of care.