Field Service Technician: Commercial Laundry & Lab Equipment

Miele Australia Pty; Falkirk; Hybrid; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Discounts on Miele products for staff

Gym membership discount

Lunch allowance

Health cash plan

Eye tests

Financial advice

Recognition schemes

Job summary

Miele is seeking a Field Service Technician to service and repair a range of commercial appliances across Falkirk and surrounding areas. You will operate in environments from industrial laundries to medical facilities, with some travel and occasional overnight stays required.

You will diagnose faults, carry out servicing and installations in line with safety and gas regulations, and maintain excellent customer relations while representing the Miele brand.

Qualifications

• Strong diagnostic and fault-finding skills on professional appliances.
• Experience in field service or technical customer service environments.
• Solid knowledge of UK power supplies, wiring components and appliance systems.
• Excellent communication and organisational abilities.
• Willingness to engage in ongoing product training and development.

Responsibilities

• Carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
• Install and decommission professional appliances in commercial and medical environments in line with safety regulations.
• Deliver exceptional service experience while representing the Miele brand.
• Maintain clear communication with planners, managers and service partners to support efficient delivery.
• Keep van stock, spare parts control and daily administration to support first-time fix rates.
• Engage customers and promote Miele care products, accessories, and service contracts.
• Participate in technical training to stay up-to-date with Miele products and diagnostic processes.

Skills

Diagnostic skills

Field service experience

Technical knowledge

Communication

Proactive learning

Job description

Miele is seeking a Field Service Technician to service and repair a range of commercial appliances across Falkirk and surrounding areas. You will operate in environments from industrial laundries to medical facilities, with some travel and occasional overnight stays required.

You will diagnose faults, carry out servicing and installations in line with safety and gas regulations, and maintain excellent customer relations while representing the Miele brand.