Field Service Technician – Commercial & Medical Appliances

Miele GB; Choppington; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Salary up to £42,024 per annum

OTE up to £50,478

Product discounts

Gym membership

Lunch allowance

Health cash plan

Eye tests

Additional benefits

Job summary

Miele Professional is seeking a Field Service Technician to service and repair a wide range of commercial appliances across multiple customer environments. You will work across the Falkirk area, with occasional travel outside the local region, including overnight stays and possible out-of-hours work.

Join a globally recognised premium brand known for quality and customer service. The role involves diagnostics, installation and decommissioning of professional equipment in diverse environments,

Qualifications

• Strong diagnostic and fault-finding skills for professional electrical and gas appliances.
• Experience in field service or technical customer support with high service standards.
• Excellent communication and organisational skills; able to manage workload and build relationships.
• Willingness to travel across Falkirk area, with possible overnight stays and out-of-hours work.
• Proactive learning mindset with ongoing product knowledge updates.

Responsibilities

• Carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard.
• Install and decommission professional appliances in commercial and medical environments per safety regulations.
• Deliver an exceptional service experience while representing the Miele brand.
• Maintain clear communication with planners and service partners to support efficient delivery.
• Maintain van stock, spare parts control and daily administration to support first-time fix rates.
• Promote Miele care products, accessories, service contracts and maintenance solutions.

Skills

Fault diagnostics

Fault-finding

Customer service

Communication

Organisational skills

Proactive learning

Tools

Electrical test equipment

Job description

Miele Professional is seeking a Field Service Technician to service and repair a wide range of commercial appliances across multiple customer environments. You will work across the Falkirk area, with occasional travel outside the local region, including overnight stays and possible out-of-hours work.

Join a globally recognised premium brand known for quality and customer service. The role involves diagnostics, installation and decommissioning of professional equipment in diverse environments,