Field Service Technician

Culligan UK limited; Lewes; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Company van (private use)

Uniform & Tablet supplied

23 days' holiday + Bank Holidays

Company Pension scheme

Sick Pay

Perks at Work discounts

Employee Assistance Programme

Volunteering Day

Career progression opportunities

Job summary

Culligan UK Limited is seeking a motivated Field Service Technician to join our team. You will service and maintain water treatment systems at customer sites, installing and troubleshooting equipment and ensuring uptime.

The role involves regular travel to client locations, a Monday–Friday pattern, and training opportunities to progress within the field operations team. A company van, uniform and tablets are provided along with pension and other benefits.

Qualifications

• Experience in plumbing or electrical fields preferred but training will be provided.
• Full driving licence with a maximum of 6 points.
• Strong DIY skills and experience using power tools.
• Excellent communication and customer service skills.
• Willingness to travel to client sites and work across customer locations.

Responsibilities

• Carry out regular maintenance and repairs on water treatment systems.
• Handle installation and troubleshooting at clients' locations.
• Oversee service schedules to minimise downtime for customers.
• Keep precise records of service visits and report issues or suggestions.
• Engage with customers to understand needs and deliver outstanding service.
• Weekly visits to the designated Service Centre to replenish parts and supplies.
• Diagnose and resolve technical issues effectively.
• Operate with strong DIY skills and use of power tools.

Skills

Customer service

Maintenance

Electrical & plumbing

Driving licence

Problem solving

Communication

Power tools

Job description

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!

In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.

This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes.

Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities:

• Carry out regular maintenance and repairs on water treatment systems.

• Handle the installation and troubleshooting of equipment directly at clients' locations.

• Efficiently oversee service schedules to reduce downtime for our customers.

• Keep precise records of service visits and communicate any issues or suggestions.

• Engage with customers to grasp their needs and deliver outstanding customer service

• Weekly visits to the designated Service Centre to replenish parts and supplies.

• Proven experience in plumbing or electrical fields preferred, but full training will be provided.

• A full and valid driving license with a maximum of 6 points.

• Ability to diagnose and resolve technical issues effectively.

• Strong DIY skills and experience using power tools.

• Excellent communication skills and the ability to build rapport with customers.

• Monday - Friday working pattern

• Small Company van with private use option available

• Uniform & Tabletsupplied

• 23 days' holiday + Bank Holidays - increasing with long service

• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave

• Company Pension scheme

• Company Sick Pay

• Shopping discounts with Perks at Work

• 24 hours access to Employee Assistance Programme

• Volunteering Day

• Employee support network and mental health assistance

• Opportunity for career progression