Field Service Technician

Culligan UK limited; Greater London; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company van (private use option)

Uniform provided

23 days holiday + Bank Holidays

Enhanced parental leave

Company Pension scheme

Company Sick Pay

Perks at Work discounts

Employee Assistance Programme (24h)

Volunteering Day

Career progression opportunities

Descripción de la vacante

Culligan UK Limited is seeking a motivated Field Service Technician to join our team in Greater London. You will perform maintenance and repairs on water treatment systems, install equipment at client sites, and manage service schedules to keep downtime low.

You will keep detailed records and communicate issues back to customers and the office. Applicants should have strong DIY skills and a full, valid driving license.

Formación

• Maintenance and repair tasks on water treatment systems.
• Excellent communication with customers and ability to build rapport.
• Strong DIY skills and comfortable using power tools.

Responsabilidades

• Carry out regular maintenance and repairs on water treatment systems.
• Install and troubleshoot equipment at clients' locations.
• Schedule service visits to minimise downtime for customers.
• Keep precise service records and flag issues or suggestions.
• Engage with customers to understand needs and deliver service excellence.
• Weekly visits to the service centre to replenish parts.

Conocimientos

DIY skills

Communication skills

Customer service

Herramientas

Power tools

Descripción del empleo

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!

In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.

This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes.

Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities:

• Carry out regular maintenance and repairs on water treatment systems.
• Handle the installation and troubleshooting of equipment directly at clients' locations.
• Efficiently oversee service schedules to reduce downtime for our customers.
• Keep precise records of service visits and communicate any issues or suggestions.
• Engage with customers to grasp their needs and deliver outstanding customer service
• Weekly visits to the designated Service Centre to replenish parts and supplies.

• Proven experience in plumbing or electrical fields preferred, but full training will be provided.
• A full and valid driving license with a maximum of 6 points.
• Ability to diagnose and resolve technical issues effectively.
• Strong DIY skills and experience using power tools.
• Excellent communication skills and the ability to build rapport with customers.

• Monday - Friday working pattern
• Small Company van with private use option available
• Uniform & Tabletsupplied
• 23 days' holiday + Bank Holidays - increasing with long service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave
• Company Pension scheme
• Company Sick Pay
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression