Field Service Technician

Curium Pharma; Birmingham; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Zusammenfassung

Curium Pharma is seeking an IT Field Service Technician to ensure continuous operation of end-user IT equipment across multiple Birmingham sites. The role is primarily on-site with regular travel within the region and occasional remote support to global teams.

You will install, deploy and maintain computers, printers, servers, and peripherals; handle incidents via Freshservice; and assist users with onboarding and security practices. A degree in IT and strong communication are essential.

Qualifikationen

• Proven onsite field support experience.
• Strong troubleshooting for end-user IT equipment and software.
• Proficient with Windows OS and Microsoft 365 tools.
• Familiarity with Freshservice ticketing and asset management.
• Ability to deploy/configure devices using Autopilot/Intune/SCCM.

Aufgaben

• Install and configure IT equipment at multiple sites.
• Handle Freshservice tickets and asset management tasks.
• Provide onboarding and user training for IT tools onsite or remotely.
• Perform preventive and corrective maintenance on devices and networks.
• Document interventions and contribute to knowledge base.

Kenntnisse

End-user troubleshooting

Windows OS

Microsoft 365

Freshservice

Deployment tooling

Networking basics

Travel readiness

Communication under pressure

Ausbildung

IT degree or diploma

Tools

Freshservice

Autopilot

Intune

SCCM

Jobbeschreibung

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Curium is the world's largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name 'Curium' honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline 'Life Forward' represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

Summary of Position

The IT Field Service Technician is responsible for ensuring the continuity of service and performance of end-user IT equipment through hands-on onsite interventions. The role is primarily onsite and requires frequent travel across locations within the assigned region (EMEA or AMER) to deliver deployments, maintenance, and onsite support. When needed, the technician also provides remote/phone support to assist users and support global teams, while keeping field service delivery as the primary focus.

The position is located in Birmingham, UK.

Essential Functions

Field Services - Onsite Delivery (Primary)

• Installation & Deployment: Install and configure computers, printers, servers, and other IT equipment at company sites.
• Work Intake: Execute work originating from Freshservice incidents and requests, standard maintenance activities, end-of-life replacements (including mandatory updates in Freshservice Asset Management), and projects.
• Preventive & Corrective Maintenance: Diagnose and resolve hardware/software failures; perform preventive maintenance to optimize equipment lifespan and performance.
• Interventions in Demanding Environments: Perform onsite interventions in sensitive/demanding environments in compliance with applicable safety/security protocols.
• Travel Management: Plan and organize travel to multiple sites, optimizing routes and logistics to ensure efficient onsite support delivery.

Asset & Stock Management (Field Ownership)

• Control access to local IT stock, ensuring proper authorization and compliance with inventory procedures.
• Maintain accurate asset records in Freshservice (create/modify/validate entries to ensure data accuracy).
• Manage equipment loans (laptops/phones/etc.): record issue/return and follow up when needed.
• Apply inventory labels (e.g., barcodes) to equipment upon receipt to ensure traceability.
• Support procurement workflow for new/replacement equipment in line with internal procedures and budgets.

User Enablement & Support (Secondary to Field)

• New user onboarding: Prepare and configure workstations/equipment for new arrivals, ensuring smooth IT integration/onboarding.
• User training: Train users on basic IT tools and good IT security practices (onsite and, when needed, remotely).
• Second-line support: Act as a technical expert to resolve complex issues not resolved by first-line support.
• Occasional remote/phone support: When required, handle Freshservice tickets/chats/emails/calls and assist users remotely to resolve issues.

Documentation & Communication

• Produce clear, detailed intervention reporting and keep ticket records updated.
• Contribute to the Freshservice Knowledge Base (create/improve knowledge articles and procedures; document site-specific processes and share information with local/remote teams).
• Communicate clearly with users, keeping them informed of progress and next steps.

Requirements

Must have Experience/Skills:

• Proven experience in an onsite field support / field technician role.
• Strong hands-on troubleshooting for end-user IT equipment (workstations, printers, peripherals) and common software issues.
• Proficiency with Windows operating systems (and general endpoint support).
• Knowledge of Microsoft 365 tools (e.g., Outlook, Teams).
• Working knowledge of Freshservice (ticket handling; asset updates; documentation/KB).
• Familiarity with deployment/endpoint tools such as Autopilot, Intune, SCCM.
• Basic networking knowledge (TCP/IP / LAN/WAN connectivity troubleshooting).
• High autonomy and ability to manage frequent regional travel to provide onsite support across multiple locations.
• Strong service mindset, clear communication, and ability to work under pressure.

Nice to have Experience/Skills:

• ITIL certification (or familiarity with ITIL/ITSM practices).
• Exposure to Linux endpoint/server basics (helpful in mixed environments).
• Experience supporting Teams Telephony (basic user support).
• Strong habit of building and improving knowledge articles and standard procedures.

Education:

• Degree/diploma in IT (or equivalent).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Equal Opportunity Employer

Curium is anequal opportunity employerand believes everyone deserves respect, dignity and equality. All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Disability Confident Employer

We are proud to be a Disability Confident Level 1 employer and are committed to fostering an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds, including people with disabilities.

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