Field Service Technician

Dover Corporation; Salford; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Company car

Performance based merit increase

Job summary

Dover Corporation’s Markem-Imaje division is seeking a Technical Service Engineer to support customers in the South Yorkshire region. This field-based role covers installation, commissioning, service and repair of industrial equipment, with travel across the region.

You will deliver training, complete accurate service reports, promote service products, and build strong customer relationships while advancing your technical knowledge through training.

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in industrial/manufacturing sectors.
• Strong focus on Electrical/Mechanical troubleshooting.
• Full UK Driving Licence.
• Ability to diagnose issues and provide proactive solutions.

Responsibilities

• Perform Installation, Commissioning, Service and Repair of equipment.
• Provide training both internally and externally where needed.
• Complete service reports with time, spare parts, fault/solution codes and installed base data.
• Actively promote service products to customers.
• Travel to customer sites within regional area and national training events.
• Build strong customer relationships through first-class service.
• Attend technical training to develop product knowledge and skills.

Skills

Field Service

Electrical Troubleshooting

Mechanical Troubleshooting

Driving Licence

Customer Service

Job description

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally.If you’re looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the South Yorkshire.

What you will do:

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI’s product range, is an advantage but not essential

What we offer:

• Bonus scheme
• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

Location: Sheffield

#LI-CP1 #SWE

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.