Field Service Team Leader -North West

Mettler Toledo Llc; Manchester; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Option to buy/sell 5 additional leave

BUPA healthcare

Employee Assistance Program

Pension and life assurance

Team-building and charity events

Job summary

METTLER TOLEDO is seeking a Regional Service Team Leader in the United Kingdom to lead a field-based team of Service Technicians, driving operational excellence and customer satisfaction. You will oversee service delivery, develop technician capability, and ensure targets are met.

In this role, you will monitor KPIs, support back-office operations, and identify service and contract opportunities while promoting training and cross-skilling across multiple product lines.

Qualifications

• Experience leading or supervising a team of field-based service, engineering or technical professionals.
• Experience managing operational performance through KPIs and service metrics.
• Strong technical and engineering aptitude.
• Customer-focused approach with a commitment to high-quality service delivery.

Responsibilities

• Lead, coach and develop a regional team of Service Technicians to deliver outstanding service performance.
• Monitor and drive KPI achievement across all areas of service operations.
• Provide proactive operational support to technicians and the service back office.
• Support service growth by conducting customer site surveys and identifying service and contract opportunities.
• Drive technician development, cross-skilling and training initiatives to maximise regional capability and scheduling efficiency.
• Ensure compliance with Health & Safety legislation, customer site regulations and quality standards.
• Foster a strong team culture focused on continuous improvement, customer satisfaction and operational excellence.

Skills

People leadership

Field-service management

KPI / performance management

Customer-focused service

Scheduling & logistics

Health & safety compliance

Job description

Our Opening and Your Responsibilities

We are looking for a Regional Service Team Leader to lead a team of field-based Service Technicians and drive operational excellence across our service business. This is an exciting opportunity for a people‑focused leader with a strong technical background who thrives in a fast‑paced field service environment.

As Regional Service Team Leader, you will play a critical role in supporting service delivery, developing technician capability, improving customer satisfaction, and ensuring operational targets are achieved.

What You'll Be Doing

• Lead, coach and develop a regional team of Service Technicians to deliver outstanding service performance.
• Monitor and drive KPI achievement across all areas of service operations.
• Provide proactive operational support to technicians and the service back office.
• Support service growth by conducting customer site surveys and identifying service and contract opportunities.
• Drive technician development, cross‑skilling and training initiatives to maximise regional capability and scheduling efficiency.
• Ensure compliance with Health & Safety legislation, customer site regulations and quality standards.
• Foster a strong team culture focused on continuous improvement, customer satisfaction and operational excellence.

What You Need to Succeed

• Proven experience leading or supervising a team of field‑based service, engineering or technical professionals.
• Experience managing operational performance through KPIs and service metrics.
• Strong technical and engineering aptitude.
• Customer‑focused approach with a commitment to high‑quality service delivery.
• Ability to manage priorities, resolve issues and drive performance across a geographically dispersed team.
• Good understanding of the service lifecycle and the relationship between service and sales activities.
• Experience working across multiple product lines or business units.

Our Offer to You

• Strong work‑life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team‑building and charity events.
• Commitment to learning and career progression.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.