Regional Service Manager

Mettler Toledo; Leicester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Buy or sell up to 5 additional leave +

BUPA healthcare

Pension scheme and life assurance

Team-building and charity events

Career development

Job summary

METTLER TOLEDO is seeking a Regional Service Manager to lead field service operations across the south of the UK. You will head a team of Service Technicians, drive service strategy execution, and manage regional performance while building strong customer relationships.

We value proven experience in leading field service or operational service teams, with a focus on customer satisfaction, service excellence, and continuous improvement in a fast-paced technical environment.

Qualifications

• Strong leadership skills and the ability to coach, motivate and develop high-performing teams.
• Excellent customer relationship and stakeholder management capabilities.
• Strong analytical, problem-solving and decision-making skills.
• Effective communication skills with the ability to influence across teams.
• Good understanding of health and safety regulations and compliance requirements.
• Proficient in Microsoft Office applications.
• Experience working with SAP CRM, Salesforce, or similar service management systems.

Responsibilities

• Lead, coach, and develop a team of Service Technicians to achieve outstanding performance and customer satisfaction.
• Drive operational excellence by implementing service strategies and continuous improvement initiatives.
• Monitor service performance metrics and identify opportunities to improve efficiency and effectiveness.
• Manage regional service operations, including resource planning, scheduling, staffing, and workload allocation.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer support.
• Ensure compliance with health and safety regulations, company policies, and operational procedures.
• Manage regional service budgets and operational expenditure.
• Maintain accurate documentation and service processes to support business objectives.

Skills

Leadership

Coaching

Customer relationship

Analytical

Problem-solving

Communication

Microsoft Office

SAP CRM

Salesforce

Tools

SAP CRM

Salesforce

Job description

Reporting to the Head of Service, you will be responsible for leading a team of Service Technicians, driving service strategy execution, managing regional performance, and building strong customer relationships. As Regional Service Manager, you will:

• Lead, coach, and develop a team of Service Technicians to achieve outstanding performance and customer satisfaction.
• Drive operational excellence by implementing service strategies and continuous improvement initiatives.
• Monitor service performance metrics and identify opportunities to improve efficiency and effectiveness.
• Manage regional service operations, including resource planning, scheduling, staffing, and workload allocation.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer support.
• Ensure compliance with health and safety regulations, company policies, and operational procedures.
• Manage regional service budgets and operational expenditure.
• Maintain accurate documentation and service processes to support business objectives.

We are looking for a Regional Service Manager to lead our field service operations across the south of the UK. This is an exciting opportunity for an experienced people manager who thrives in a fast-paced technical environment and is motivated by improving operational performance, customer satisfaction, and service excellence., Proven experience leading field service, technical, engineering, or operational service teams.

• Strong leadership skills with the ability to coach, motivate, and develop high-performing teams.
• Excellent customer relationship and stakeholder management capabilities.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication skills with the ability to influence and collaborate across teams.
• Good understanding of health and safety regulations and compliance requirements.
• Proficient in Microsoft Office applications.
• Experience working with SAP CRM, Salesforce, or similar service management systems.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here. For those who prioritize precision, Mettler Toledo is precisely where you belong.

Benefits

• Strong work-life balance with 25 days' annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Commitment to learning and career progression.