Service Coordinator

Mettler-Toledo International, Inc; Leicester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays (

BUPA healthcare

Employee Assistance Program

Pension scheme (4x salary)

Job summary

METTLER TOLEDO is seeking a Service Coordinator to join our Service team in Leicester. You will be the first point of contact for customers, coordinating service orders from triage to scheduling and ensuring timely updates to clients.

You will handle inquiries via phone and email, create or progress quotes, and ensure data accuracy across our systems. Knowledge of Salesforce and SAP CRM is preferred, with a focus on proactive communication and ownership of tasks.

Qualifications

• Solid experience in customer service within a customer facing environment.
• Knowledge of Salesforce & SAP CRM is preferred.
• Good verbal and written communication skills.
• Taking ownership, use of initiative and being proactive.

Responsibilities

• Handle inbound calls and emails, provide estimates and lead times for site visits, depot orders, and parts.
• Progress service quotes into orders and distribute them as tasks to schedulers.
• Ensure purchase orders and customer details are accurate in systems.
• Raise customer requests and identify the appropriate technician, keeping the customer informed.
• Provide regular updates on service order status and spare part deliveries.
• Handle depot queries, returns, and provide depot order status updates.
• Maintain service management systems with up-to-date notes and order statuses.
• Confirm scheduling in Salesforce when the customer agrees.

Skills

Customer service

Communication

Ownership & initiative

Proactive mindset

Tools

Salesforce CRM

SAP CRM

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

METTLER TOLEDO is looking for a Service Coordinator to join our Service team in Leicester. As a vital link between our customers and our technical teams, you will ensure the seamless delivery of service and support that our clients depend on.

In this position, you will be the first point of contact for our customers, handling a variety of queries via phone and email. You will be responsible for the end-to-end coordination of service orders, from initial triage to final scheduling.

Key Responsibilities

• Customer Support: Handle inbound calls and emails professionally, providing estimates and lead times for site visits, depot orders, and parts.
• Order Management: Progress service quotes into orders and distribute them as tasks to relevant schedulers.Data Integrity: Ensure all purchase orders (POs) and customer details are accurate and up-to-date within our systems.
• First Line Triage: Raise customer requests, identify the appropriate technician, and keep the customer fully briefed throughout the process.
• Proactive Communication: Provide regular feedback to customers regarding service order status and spare part deliveries.
• Depot Co-ordination: Handle depot queries, raise returns, and provide timely updates on depot order status.
• System Maintenance: Maintain service management systems, ensuring orders are in the correct status with up-to-date notes.
• Scheduling: Upon confirmation from the customer, proactively confirm scheduling in Salesforce and update the relevant scheduler

What You Need to Succeed

• Solid experience in customer service within a customer facing environment.
• Knowledge of Salesforce & SAP CRM is preferred.
• Good verbal and written communication skills
• Taking ownership, use of initiative and being proactive

Our Offer to You

• Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Trustee-based pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Family-friendly policies and flexible patterns.
• Culture fostering creativity, autonomy, and success.
• Commitment to learning and career progression.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [1] [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [2] here.

References

Visible links

• 1. mailto:[e-mail]
• 2. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html