Field Service Manager

Schneider Electric; Telford, Leeds, Greater London; On-site; GBP 83,000 - 125,000; Full time

Benefits offered by this job

Competitive salary & Bonus Scheme

28 Days Annual Leave & Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support Options

Gym Flex

Open Talent Market

Shopping & Dining Discounts

Learning Portal

Job summary

Schneider Electric UK is seeking a Field Service Manager to lead a team of experienced Field Service Engineers. The role focuses on people development, safe operations and delivering high-quality service across the region.

Your responsibilities include coaching an engaged team, building strong customer relationships, monitoring KPIs and driving improvements in service efficiency and profitability. A full UK driving license is required.

Qualifications

• Experience leading Field Service/engineering teams.
• Engineering or electrical qualification, or equivalent experience.
• Strong people-management and coaching skills.
• Experience with KPIs and operational performance.
• Customer-focused with strong relationship-building.
• Fluent in English and hold a valid driving license.

Responsibilities

• Lead, coach and develop a team of Field Service Engineers to drive high performance.
• Collaborate with Field Service Operations Manager to strengthen customer relationships.
• Monitor customer satisfaction and identify quality improvement opportunities.
• Track KPIs and implement actions to boost productivity and efficiency.
• Ensure engineers are deployed effectively, meet commitments and work safely.
• Oversee training, development and succession planning for the team.
• Advocate field service process improvements and safe working practices.
• Manage team costs and support profitable service operations.
• Coordinate out-of-hours coverage and escalate operational issues.
• Identify additional customer needs and lead generation opportunities.

Skills

Team leadership

People management

Coaching

Development

KPI management

Customer focus

Stakeholder management

Prioritization

Driver's license

Education

Engineering or electrical qualification

Job description

Field Service Manager - (internal job title Manager II, Service Representative)

Location - United Kingdom

We are looking for a Field Service Manager to lead a team of experienced Field Service Engineers and drive operational performance across the region.

You will take responsibility for the day-to-day performance, development and engagement of your team, ensuring our engineers are deployed effectively, work safely and consistently deliver a high-quality service to our customers.

Working closely with the Field Service Operations Manager and wider service delivery teams, you will focus on people leadership, customer satisfaction, operational efficiency and profitable growth.

What will you do?

• Lead, coach and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team.
• Support the Field Service Operations Manager in building strong relationships with key customers.
• Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance.
• Monitor operational KPIs and take action to improve performance, productivity and efficiency.
• Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met.
• Maintain visibility of the skills and capabilities within your team, identifying development and training requirements.
• Support career development and succession planning across the engineering team.
• Lead the adoption of field service processes, systems and continuous improvement initiatives.
• Manage team variable costs and support the delivery of profitable service operations.
• Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices and site requirements.
• Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments and reporting.
• Coordinate out-of-hours engineering coverage across the region and provide management support when required.
• Act as the first point of management escalation for operational and technical issues encountered by the engineering team.
• Work with delivery teams to identify and manage variations between planned and actual engineering hours.
• Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth.
• Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity.

What are we looking for?

You will have previous experience within a field service, engineering service or similar customer-facing technical environment, combined with proven experience leading and developing people.

You do not need to be the technical expert in every area. What is important is your ability to lead an experienced engineering team, make sound operational decisions and work effectively with customers and internal stakeholders.

We would also like you to have:

• Proven experience managing or leading a team within a field service, engineering or technical service environment.
• A relevant engineering or electrical qualification, or equivalent industry experience.
• Strong people-management, coaching and development skills.
• Experience managing operational performance and working with KPIs.
• A strong customer focus and experience building productive customer relationships.
• Good analytical and problem-solving skills.
• Confidence communicating with and influencing stakeholders at different levels.
• The ability to manage competing priorities within a busy operational environment.
• Strong written and verbal English.
• A full driving licence.

What we offer you:

• Competitive salary & Bonus Scheme
• 28 Days Annual Leave & Public Holidays
• Pension Scheme
• Employee Share Ownership Programme
• Various Health & Wellbeing Support Options
• Gym Flex
• Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
• Shopping & Dining Discounts
• Learning Portal
• and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 83,200 - GBP 124,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.